Navnidhi Singh Rathore
Ahmedabad
Summary
Results-driven professional with over 3 years of experience in customer onboarding, service delivery, and team collaboration within the telecommunications and event management industries. Proven expertise in managing end-to-end processes, ensuring seamless transitions, and driving customer satisfaction. Adept at working cross-functionally to meet organizational goals, delivering exceptional service, and achieving top performance metrics.
Overview
5
5
years of professional experience
Work History
Assistant Manager
VOIS
Ahmedabad
01.2022 - Current
- Oversee customer onboarding for VPC - Vodafone Pulse Connect, a product tailored to the UK SME business segment.
- Successfully manage the end-to-end customer onboarding process, ensuring smooth transitions and high customer satisfaction. Handle order processing, and ensure timely service delivery by coordinating with sales and other departments to streamline onboarding.
- Collaborate closely with team members and departments to ensure cohesive customer service. Actively participate in team meetings, share best practices, and contribute to achieving organizational goals.
Senior Executive
VOIS
Ahmedabad
01.2020 - 12.2021
- Managed OJT batches as an SME, delivering positive results.
- Provided floor support as an SME for query resolution.
- Consistently achieved top performance metrics.
- Handled inbound calls from Prepay and On account customers.
- Maintained service level agreements including login, AHT, and schedule adherence.
- Delivered personalized and exceptional service.
- Proficient in handling tools like Siebel, basic knowledge of CC Pulse, and Genesys.
Education
Bachelor of Commerce - Commerce
Indira Gandhi National Open University
Diploma in Event Management - Event Management
National Institute of Event Management
Emmanuel Mission Sr. Sec. School
Jaisalmer Timeline
Assistant Manager
VOIS
01.2022 - Current
Senior Executive
VOIS
01.2020 - 12.2021
Bachelor of Commerce - Commerce
Indira Gandhi National Open University
Diploma in Event Management - Event Management
National Institute of Event Management
Emmanuel Mission Sr. Sec. School
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