SONU KUMAR
Delhi
Summary
Dynamic hospitality professional with a proven track record at Ramada Gurgaon Central, excelling in team leadership and effective communication. Adept at enhancing guest experiences and managing operations, I leverage strong attention to detail and time management skills to ensure exceptional service and satisfaction. Committed to fostering a positive environment for both guests and staff.
Overview
9
9
years of professional experience
Work History
Hotel Captain
Ramada Gurgaon Central
Gurugram
07.2016 - 08.2023
- Managed daily hotel operations to ensure guest satisfaction and comfort.
- Supervised staff to maintain high service standards and team performance.
- Coordinated event planning and logistics for meetings and special occasions.
- Handled guest complaints professionally and efficiently.
Guest Service Associate
The Lalit Golf And SPA Resort
Ragbag Canacona
07.2014 - 06.2015
- Assisted guests with check-in and check-out procedures efficiently.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Maintained accurate records of guest transactions and services provided.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Education
B.Sc (H.M) - Hotel Management
Graphic Era University
Dehradun, Uttarakhand01.2014
12th -
CBSE Board
Delhi01.2011
10th -
CBSE Board
Delhi01.2009
Skills
- Team leadership
- Time management
- Attention to detail
- Effective communication
Accomplishments
Excellent feedback received from Guest on Trip Advisor.
Extracurricular Activities
- Completed outdoor catering, Hotel Jaypee Palace And Conventional Centre, Agra, U.P.
- 2011-2012 Industrial visit, Hotel Jaypee Residency Manor, Mussoorie, Uttarakhand,
- 2011 Participated in Bar tender workshop,
- 2011 Participated in a carving workshop,
- 2012 Participated in Grafest, 2011-2012
Hobbies and Interests
Playing & Watching Cricket
Training
22 weeks, Hotel Jaypee Place & Conventional Centre, Agra, U.P.
Disclaimer
I, hereby declare that the above-mentioned details are, as of today, complete and correct to the best of my knowledge.
Languages
- Hindi
- English
Personal Information
- Relocation: Willing to relocate anywhere in India and overseas
- Date of Birth: 09/20/94
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Hotel Captain
Ramada Gurgaon Central
07.2016 - 08.2023
Guest Service Associate
The Lalit Golf And SPA Resort
07.2014 - 06.2015
B.Sc (H.M) - Hotel Management
Graphic Era University
12th -
CBSE Board
10th -
CBSE Board