Devjot Singh
New Delhi
Summary
Highly accomplished and results-oriented professional with over 9 years of experience in the Health and Benefit sector. Expertise encompasses operations management, claim adjudication, reimbursement and payroll administration, underwriting, and client life events. Proven leadership in driving teams to exceed performance expectations and deliver exceptional results.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Mercer
Noida
11.2019 - Current
- Led and managed a team in operations and claim adjudication process.
- Managed all aspects of operations management, such as claim adjudication, reimbursement, payroll administration, underwriting, and managing client life events.
- Prepared monthly dashboards for monitoring process performance and volume.
- Performed performance assessments, provided valuable feedback, and facilitated training sessions to foster team growth.
- Streamlined communication channels and facilitated effective collaboration between team members and management.
- Collaborated with internal teams, enhancing efficiency and reducing error rate.
Process Developer
WIPRO
Gurugram
09.2017 - 11.2019
- Proficient in adjudicating Medical, Dental, Vision and Inpatient claims with exceptional accuracy and productivity.
- Created process documentation including flowcharts, SOPs, job aids and work instructions.
- Successfully resolved complex claim issues, resulting in enhanced customer satisfaction and decreased claim processing time.
- Contributed to the professional growth and team performance of junior claim adjudicators through mentoring and training.
Senior Practitioner F&A Delivery
IBM
Gurugram
05.2015 - 09.2017
- Performed HCPC code verification for US insurance providers.
- Managed B2B claims processing and risk assessment.
- Collaborated with team members to enhance workflow efficiency
- Contributed to the efforts of a collecting team focused on denial management
Education
Bachelor of Commerce -
University Of Delhi
Delhi05-2014
Skills
- Operations and Task Management
- Analytical Thinking
- Customer Relationship Management
- Skilled in JIRA, DARWIN , MS Office , Siebel , Lotus Notes , Citrix
Timeline
Assistant Manager
Mercer
11.2019 - Current
Process Developer
WIPRO
09.2017 - 11.2019
Senior Practitioner F&A Delivery
IBM
05.2015 - 09.2017
Bachelor of Commerce -
University Of Delhi
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