Navya M

• I conducted an in-depth analysis of call center trends, focusing on key areas such as call centre management, churn, customer risk analysis, and diversity and inclusion
• I produced four comprehensive reports that fortified market standards and financial results
• Call Centre Management | Live Dashboard | Customer Retention [ Churn Dashboard | Customer Risk Analysis Dashboard ] Diversity and Inclusion | Live Dashboard | Revealed a 3.5 (out of 5) customer satisfaction rating
• Achieved an average speed of answer of 72.5 seconds
• Contributed to market standards and financial results

• Showcased Insights on 10 ad-hoc business requests to the executive management team, querying a million rows database using SQL
• Insights potentially reduced overall operational costs by approximately 10%

• Developed a Python and SQL-based crime data analysis project in a Jupiter notebook, exploring geographical hotspots, victim demographics, and crime distribution by location and code
• Utilized pandas, seaborne, and matplotlib for data manipulation and visualization, showcasing proficiency in data analysis techniques
• The project demonstrates strong analytical skills and the ability to drive actionable insights from complex datasets.

• I conducted a detailed analysis on HR data using Power BI
• I Identified KPI's and also the Attrition based on different aspects like empid, age, monthly income etc.

Engaged in a virtual internship with Forage, gaining hands-on experience in data analytics, Data Visualization.