Navya Naik
Bengaluru
Summary
Dynamic Senior Engineer with expertise in gsuite Administration, incident management, and team mentoring. Proven ability to drive performance metrics and deliver effective technical documentation, enhancing team productivity and project success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Engineer
Ltimindtree
Bengaluru
03.2020 - Current
- Mentored junior engineers to enhance technical skills and project understanding.
- Developed technical documentation for processes and system functionalities.
- Managed user access control across multiple public clouds like Azure, Google Cloud Platform.
- Provided technical guidance in the use of cloud technologies such as Amazon Web Services, Microsoft Azure, Google Cloud Platform.
- Conducted regular reviews of current policies, procedures, standards, and guidelines related to application management.
- Created dashboards for tracking key performance indicators relevant to incident management processes.
- Developed schedules to optimize team performance and resource allocation.
- Led cross-functional teams to execute IT project plans and timelines.
- Facilitated stakeholder meetings to gather requirements and provide project updates.
- Coordinated cross-functional teams to ensure timely project execution.
- Developed performance metrics for employee evaluations and project assessments.
Tax Analyst
EY
Bangalore
04.2019 - 10.2019
- Reviewed and prepared immigration applications for accuracy and completeness.
- Managed case files and maintained up-to-date records in systems.
- Researched changes in immigration laws to provide accurate client advice.
- Gathered required immigration application documents and assisted with filing.
Immigration Specialist
IBM (Manpower Consultancy)
Bangalore
10.2018 - 03.2019
- Reviewed and prepared immigration applications for accuracy and completeness.
- Collaborated with legal teams on case strategies and documentation.
- Managed case files and maintained up-to-date records in systems.
- Trained junior staff on application processes and document management.
- Gathered required immigration application documents and assisted with filing.
- Maintained up-to-date knowledge of immigration regulations and policies by attending workshops, seminars and other educational offerings.
Technical Support Engineer
Unisys India
Bangalore
07.2015 - 08.2017
- Provided technical support for software and hardware issues to end-users.
- Troubleshot network connectivity and performance problems effectively.
- Documented support procedures and knowledge base articles for team reference.
- Managed customer inquiries through ticketing system ensuring timely responses.
- Conducted root cause analysis to improve recurring issue resolution processes.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Education
Bachelor of Engineering - Computer Science
SMVITM
Udupi05-2015
Skills
- Technical documentation
- Active Directory
- Incident management
- Cross-functional leadership
- Performance metrics
- Google Cloud Platform
- Resource allocation
- Team mentoring
- Sccm, kaseya
- ServiceNow
- rapid7, crowdstrike
Certification
ITIL
Languages
English
Proficient (C2)
C2
Kannada
Native
Native
Timeline
Senior Engineer
Ltimindtree
03.2020 - Current
Tax Analyst
EY
04.2019 - 10.2019
Immigration Specialist
IBM (Manpower Consultancy)
10.2018 - 03.2019
Technical Support Engineer
Unisys India
07.2015 - 08.2017
Bachelor of Engineering - Computer Science
SMVITM