NAVYA SAI SRI VAKADA
Palakol
Summary
A disciplined and dynamic "Technical Specialist" at Kyndryl with three years of insightful experience in IT Infrastructure Operations & Service Delivery using ITIL. Dedicated team member committed to success and work in a highly challenged environment where my competency will best serve the needs of the company accelerating professional and personal growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator, Change Management
Kyndryl India Solutions Pvt Ltd
Noida
10.2022 - Current
- Work with multiple technical teams in a multi-vendor environment and coordinate between them for the flawless implementation of changes in the environment
- Manage a team of Change Managers and work with them towards Process excellence
- Drive towards Continual service improvement by implementing process improvement plan
- Define applicable processes for Business and suggest process tailoring with respect to organization defined processes
- Escalate Process and Delivery compliance issues to the team, senior managers on periodic basis
- Updation of change Kanban board, Idea board, Change Retrospectives and Service Improvement board as part of Agile
- Idea logging, planning, implementing, and tracking till closure
- Chairing the meetings for CAB and Pre-CAB meetings and analyzing the risk and issues during the change
- Analysis and validation of all Requests for Change (RFC's), their priority and authorizing the Minor, Medium, Major, and critical changes
- Working closely with SDMs/DPEs/Ops Manager/FLMs for process improvements and Customer Satisfaction
- Prepare the daily, weekly, and monthly change management reports
- Ensure contractual/multi-vendor requirements and processes are aligned as per the Client's requirements & actively participate with global counterparts in knowledge sharing & process improvement
- Attend meetings with clients and share feedback and ideas for continual improvement
- Ensure Test plans, Implementation plans, Back-out plans, Business approvals, Resource scheduling & Capacity planning requirements are met for changes and ensure that any financial requirements relating to changes and releases are approved by the relevant business owner
- Improve change review of the team through rigorous auditing of reviewed data & feedback
- Facilitation of discussions/review of failed changes to ensure resolution/completion
- Conduct daily huddle/team meeting and sending MOM for the same.
Service Coordinator, Configuration Management
Kyndryl India Solutions Pvt Ltd
Noida
09.2021 - 09.2022
- Managing Configuration Item on SESDR
- Accountable for ensuring Accuracy of CI's
- Accessing, updating, and managing CI in environment
- Responsible for Report, Identify, control and Audit CI's
- Designing, creating, populating, and updating the Configuration Management System
- Performing/Supporting configuration item verification and audits
- Identifying configuration item interdependencies
- Ensure linkage exists between CI data modifications and specific change requests
- Defining and Reporting configuration baselines
- Coordination with the help of an IBM tool to different Server teams (handling VMWARE, Microsoft, Wintel, AIX/Unix, Citrix, Linux) under Configuration Item build and decommission Process
- Ensuring that every server has to be put under production and to be taken out of production by applying all the Applied and Agreed Primary Processes to ensure that all the Servers / devices are properly hardened before putting into Production
- Ensuring that every Application (AD/Exchange/SQL/WebSphere/DB2/Oracle etc..) must be installed in production server by attempting a proper security health check defined under the CSD (Customer security document)
- Ensuring Patches must be applied on every server according to the Patch management process defined
- Ensuring every server must undergo an ITM (IBM Tivoli Manager) agent installation
- Ensuring every server must undergo a Vulnerability Assessment once within 3 months to prevent any threat coming in
- Ensuring that every server is connected to Symantec Antivirus server for routine updating of the definition files
- Ensuring User ID revalidation Activity for ID's created on Devices.
System Administration, Data Analyst
Kyndryl India Solutions Pvt Ltd
Noida
06.2020 - 09.2021
- Ensure to report all the IPC metrics on a weekly and monthly basis
- Ensure to track RCA's for P1, P2 and Failed Changes or Major Incidents if any
- Making MOMs for the weekly and monthly review decks
- Ensure to collect data on weekly basis from all the accounts of MEA region to keep track of IPC
- Presenting the final deck reviews of IPC metrics to Management to showcase the trend of accounts.
Education
Information Technology -
SRKR Engineering College
01.2019
Intermediate: MPC -
Tirumala Junior College
01.2015
10th Standard -
Sri Chaitanya Techno School
01.2013
Skills
- Maximo ticketing & administration
- Symphony AI Summit ticketing tool
- CAR tool in ITSM
- ITIL & ITSM: Change Management, Incident Management
- Microsoft Office tools
- SharePoint
- Advance Excel
Certification
- Certified in ITIL V4 Foundation, ITIL CDS in IT Service Mgmt. by PeopleCert, Azure Fundamentals by Microsoft
- Non-Technical Badges: Agile Explorer, Kyndryl Leadership Behavior, AWS Accreditation
Accomplishments
- Received many customers appreciation emails for the best service provided on time.
- Received "Rewards and Recognition" award for years 2022 and 2023.
Timeline
Service Coordinator, Change Management
Kyndryl India Solutions Pvt Ltd
10.2022 - Current
Service Coordinator, Configuration Management
Kyndryl India Solutions Pvt Ltd
09.2021 - 09.2022
System Administration, Data Analyst
Kyndryl India Solutions Pvt Ltd
06.2020 - 09.2021
Information Technology -
SRKR Engineering College
Intermediate: MPC -
Tirumala Junior College
10th Standard -
Sri Chaitanya Techno School
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