Navya Thota
Hyderabad
Summary
Accomplished Branch Manager at Advanced grohair and gloskin, adept in risk management and fostering strong client relationships. Demonstrated expertise in staff training and optimizing team performance. Proven track record in enhancing customer satisfaction and loyalty, leveraging hard skills in Practo and soft skills in team leadership to drive profitability and operational excellence.
Overview
7
7
years of professional experience
Work History
Cluster Manager
Advanced grohair and gloskin
Hyderabad
07.2024 - Current
- Monitored and evaluated performance of team members to ensure quality standards were met.
- Manage three branches(Sainikpuri, Gachibowli and Kothapet).
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Reviewed, troubleshot, and corrected process issues impacting production.
Branch Manager
Advanced grohair and gloskin
Hyderabad
11.2023 - 07.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
Consultant Doctor
Vcare
Guntur
05.2022 - 08.2023
- Educated clients on proper skin care techniques and product selection.
- Provided advice and guidance on lifestyle changes to improve overall skin health.
- Conducted thorough consultations with clients to determine their needs and preferences.
- Developed customized treatment plans based on client's budget and specific goals.
Dental Surgeon
Sridhar International Dental hospital
Vijayawada
12.2019 - 04.2021
- Performed surgery to prepare mouth for dental implants, aiding in regeneration of deficient bone and gum tissues.
- Planned targeted treatments based on individual needs and discussed options with patients.
- Treated patients during emergency visits to repair tooth injuries and fractured facial bones.
- Prepared patients for procedures by administering pain control medications and sedatives.
Dental Surgeon
Smile Dental clinic
Guntur
04.2018 - 10.2019
- Performed oral examinations, charting existing dental conditions and treatment plans.
- Completed restorative procedures such as fillings, crowns and bridges.
- Performed periodontal scaling and root planing to treat gum disease.
- Prescribed medications such as antibiotics or pain relievers as needed.
Education
Bachelor of Science - Dental Hygiene
St. Joseph Dental College
Eluru, Andhra Pradesh, India05-2017
Skills
- Expert in risk management
- Relationship building and management
- Cash handling expertise
- Staffing optimization
- Excels in team leadership
- Sales professional
- Client relationship management
- Staff training
- Proficient in Practo, Pappu, Joe, Etc,
- Team player
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Cluster Manager
Advanced grohair and gloskin
07.2024 - Current
Branch Manager
Advanced grohair and gloskin
11.2023 - 07.2024
Consultant Doctor
Vcare
05.2022 - 08.2023
Dental Surgeon
Sridhar International Dental hospital
12.2019 - 04.2021
Dental Surgeon
Smile Dental clinic
04.2018 - 10.2019
Bachelor of Science - Dental Hygiene
St. Joseph Dental College
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