Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
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Navya V

Bengaluru

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Business Analyst

Tipplr
Bengaluru
01.2024 - Current
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline
  • Generated new business with marketing initiatives and strategic plans.

Customer Support Executive

Tipplr
Bangalore
07.2022 - 12.2023
  • Handle incoming inquiries from customers through phone calls
  • Address questions, concerns, complaints, and feedback promptly and professionally
  • Assist customers with placing orders, modifying existing orders, and tracking order statuses
  • Resolve any issues related to orders such as delays, incorrect items, or missing items
  • Handle emergency situations such as food contamination incidents or delivery accidents with a calm and efficient approach
  • Follow established protocols to mitigate risks and ensure customer safety.

Travel Consultant

Via.com
Bangalore
11.2015 - 04.2018
  • Worked as a Travel Consultant for bus department
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed
  • Worked with support teams to resolve issues with the product
  • Collaborated with the Operations Team to ensure that the Bus bookings were meeting daily and monthly targets.

Process Executive

Infosys BPO Ltd
Bangalore
02.2015 - 11.2015
  • Worked as a Process Executive for British Telecom-Retail
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals
  • Investigated basic issues and escalated more complicated concerns
  • Reviewed files, records, and other documents to obtain information and respond to requests
  • Completed and mailed bills, contracts, invoices, and checks.

Computer Instructor

Vidyamandir Public School
Bangalore
11.2013 - 12.2014
  • Worked as an English and Computer Teacher.

Education

B.E(ECE) - Electronics & Communication Engineering

Sri Venakteswara College of Engineering, Bangalore. V.T.U
05.2012

Diploma - Electronics & Communication Engineering

M.N. Technical Institute
05.2009

Skills

  • Interpersonal skills
  • Team building
  • Leadership
  • Conflict resolution
  • Vendor Interaction
  • Strategic Planning
  • Workflow Analysis
  • Excellent Communication
  • Business Development

Accomplishments

  • Promoted as a Business Analyst from January 2024.
  • STAR Award: In recognition of excellent performance and high achievements on metrics in the month of May and July 2016.

Personal Information

  • Title: ANALYST
  • Date of Birth: 11/18/1990
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Languages

  • English
  • Kannada
  • Hindi
  • Telugu

Timeline

Business Analyst

Tipplr
01.2024 - Current

Customer Support Executive

Tipplr
07.2022 - 12.2023

Travel Consultant

Via.com
11.2015 - 04.2018

Process Executive

Infosys BPO Ltd
02.2015 - 11.2015

Computer Instructor

Vidyamandir Public School
11.2013 - 12.2014

B.E(ECE) - Electronics & Communication Engineering

Sri Venakteswara College of Engineering, Bangalore. V.T.U

Diploma - Electronics & Communication Engineering

M.N. Technical Institute

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Navya V