Navyaa Raj

Analyst

• Assessed diverse organizational systems to identify issues related to workflow, communication, and resource utilization, ensuring efficiency and effectiveness across operations.
• Led various projects under guidance and supervision of consultant manager Such as,
• Hierarchy Project: Validated and streamlined the relationships between parent and subsidiary companies within our database, ensuring accurate grouping and data integrity.
• Industry Project: Verified and categorized companies based on their official websites, classifying them into industry and sub-industry types to enhance database accuracy and facilitate business interactions.
• Created and managed Sales Requests (ATA, CA, CRA) to capture and analyze client requirements, leading to the establishment of company accounts following client review and confirmation.
• Led the Data Correction Project, prioritizing updates to customer names, addresses, and revenue information based on client feedback.
• Generated comprehensive reports detailing findings and recommendations, contributing to data accuracy and operational improvements.
• Conducted regular reviews of operations to identify areas for enhancement, implementing changes to improve efficiency and service delivery.
• Enhanced customer experience by delivering superior service through email and ticketing systems, addressing issues promptly and effectively.

Bill and Payments |Invoice Updating

• Stay current with process changes and updates in knowledge repositories to handle transactions related to electricity, water, gas, and internet effectively.
• Manage utility bill payments and update tenant dashboards with chargeback information.
• Handle large volumes of ad-hoc,maintenance, and Redmine payments daily.
• Oversee cases related to owner on-boarding, including document checklist collection to prevent property issues.
• Address and resolve agreement corrections through work orders raised by tenants.
• Maintain accurate and up-to-date reports on payments and chargebacks.
• Conduct in-depth analysis to improve billing accuracy and timeliness for move-in and move-out events.
• Resolve client queries through work orders and emails promptly and accurately within the specified turnaround time (TAT).
• Assist and train a customer care team of 10+ to reduce work orders and email requests related to utilities.