Navyashree R

• Providing floor support to the team.
• Handling client escalations and discussing with the team regarding updates, feedbacks.
• Providing training to newly joined team members and educating team members to fulfil the knowledge gap.
• Monitor team members' performance and discuss with supervisor.
• Participating in client weekly and monthly calls.
• Supporting team's daily production.
• Worked for end-to-end loan closing and funding in US mortgage loan closing.
• Verifying loan information, closing documents, fee invoices, and updating missing data.
• Reaching out to loan officers, processors, and underwriters if any discrepancies.
• Updating the fees as per settlement agent fee sheet and invoices to balance the CD.
• Balancing and preparing the final approved CD.
• Issuing final approved CD to borrower to sign.
• Preparing closing disclosure and sending closing package to closing attorney.
• Providing funding authorization after getting all signed closing package.

• I have worked on loan setup and pre-underwriting in US mortgage loan origination.

• Verifying borrower's initial loan documents, data, and ordering third-party documents.

• Indexing and stacking loan documents to appropriate buckets.

• Ordering third-party service documents.

• Worked under the VLR auto indexing team to provide support for accurate mapping of documents.

• Provide training to newly joined team members.

• Floor support and preparing daily reports.