Navyatha Jampala

Deloitte

04.2022 - Current

Experienced Production Support Engineer with 4+ years supporting critical financial applications and IAM tools in high-stakes environments.
Skilled in incident management, access provisioning, user authentication troubleshooting, and ensuring secure, compliant identity and access workflows.
Strong expertise in monitoring, diagnosing, and resolving complex issues in IAM platforms while collaborating with cross-functional teams to maintain system integrity and uptime.
Proficient in SQL, Linux/Unix, and scripting to automate support tasks.
Proven track record in promptly identifying, analyzing, and resolving critical production issues to minimize downtime and ensure business continuity
Expertise includes monitoring financial applications, managing user access controls, and troubleshooting authentication workflows to maintain secure and compliant environments.
Adept at collaborating with development, QA, and infrastructure teams to implement root cause fixes and continuous improvements. Proficient in SQL, Linux/Unix, and scripting to streamline support processes and enhance operational efficiency.
Provided production support 24*7 for some period
Worked on NDM, FTP and SFTP to deliver files to clients based on requirement

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