Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Languages
Timeline
Generic

Nawaz Shariff

Mysore

Summary

Proactive and knowledgeable about all facets of Training for the businesses. Focused on building and promoting customer loyalty and maximize organizational efficiency to boost bottom-line profitability.

Overview

8
8
years of professional experience

Work History

Deputy Manager - Training

Airtel
Mysore
12.2020 - Current
  • Conducting training need analysis to fill the gaps to enhance and increase the sales
  • Conducting feedback and coaching sessions, attending review meetings conducting different training program on product, sales, behavioral & Soft skills during morning huddles, refresher and OJT trainings.
  • Training executives on Product selling and customer experience management
  • Developing individualized training plans for underperforming sales persons and drive sales personnel in achieving hundred percent outcomes.
  • And enhancing the performance of revenue generation activities connected with sales electiveness and assisting and coordinating with sales team.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Coordinated with other departments to ensure smooth functioning of activities.
  • Maintained records of all operational activities for future reference.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Produced thorough, accurate and timely reports of project activities.
  • Conducting Store audit to ensure store is operating as per SOPs and creating solutions to improve the output of store staff.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Sales Trainer - Operations

Quess Corp Ltd.
Bangalore
05.2017 - 09.2020
  • Providing product training and customer service skills and creating and maintaining a conducive adult learning environment for all team members through the adult learning principles
  • Conducting training for current sales associates and develop individualized training plans for underperforming sales persons drive sales personnel in achieving hundred percent outcomes
  • Managed the assessment of training effectiveness to continually improve the quality of training delivered
  • Analyzing and enhancing the performance of revenue generation activities connected with counter sales effectiveness
  • Acting as a consultant to salespeople for challenges they face on the job
  • And availability to travel and conducting OJT as needed

Senior Brand Executive - Retail Operations

Sleeepwell Mattress
Mysore
11.2015 - 05.2017
  • Responsible for marketing, sales, channel management of the retail stores in the region
  • Conducted ATL and BTL marketing activities and doubled footfall in the retail stores and achieved regional target of 110 million and individual target of 20 million during the year.Added 11 new outlets and increased market share in the region
  • Handled total 40 stores in the region and trained sales staff about operations process in the stores to increased the efficiency in the work.

Education

Master of Business Administration (M.B.A), Marketing -

University of Mysore
07.2015

Bachelor of Business Management (B.B.M), Marketing -

University of Mysore
05.2013

Skills

  • Training Delivery and Management
  • Learning Management System
  • Content Development
  • Training Need Analysis
  • Counseling
  • Public Presentation
  • Work Strategy
  • Troubleshooting
  • Sales Training
  • Performance Improvements
  • Operations Management
  • Sales and Marketing

Languages

  • English
  • Hindi
  • Urdu
  • Kannada

Hobbies and Interests

  • Traveling
  • Books
  • Music
  • Movies
  • Social Network
  • News
  • Trekking

Languages

K
First Language

Timeline

Deputy Manager - Training

Airtel
12.2020 - Current

Sales Trainer - Operations

Quess Corp Ltd.
05.2017 - 09.2020

Senior Brand Executive - Retail Operations

Sleeepwell Mattress
11.2015 - 05.2017

Master of Business Administration (M.B.A), Marketing -

University of Mysore

Bachelor of Business Management (B.B.M), Marketing -

University of Mysore

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Nawaz Shariff