Nayakoti Ramya sri
Hyderabad
Summary
Proven Subject Matter Expert at Accenture Solutions Private Limited, currently serving as an SME for the YouTube Trust and Safety team. Skilled in project management and analytical problem-solving, with a strong track record of creative solutions and mentorship. Achieved Star Innovator status twice and received the Start Business Award for outstanding client value creation. Experienced in policy compliance and content moderation, consistently contributing to improved trust and safety protocols.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
Accenture Solutions Private Limited
Hyderabad
08.2019 - 11.2024
- Worked with the trust and safety team as an SME, collaborating with leadership to define project objectives, policies, and guidelines.
- Review content for compliance with internal policies and procedures.
- Meet established Service Level Agreements (SLAs) for content escalation, ensuring prompt review and action for high-priority cases.
- Monitored user-generated content, such as videos, posts, and images, for violations of community standards.
- Performed moderation tasks, such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Responded promptly and effectively to customer queries about moderation decisions.
- Collaborated with other teams within the organization to address issues quickly.
- Track key performance indicators (KPIs) related to content moderation and escalation, including accuracy, timeliness, and efficiency.
- Collaborate with internal teams (e.g., Legal, Security, Customer Support) to address complex cases and ensure consistent application of policies.
- Recognized as a Star Innovator in the Organization for the period Q2 FY'20 and Q4 FY'20 in recognition of delivering high-standard Performance.
- Start Business Award for the period H1 FY'21 in recognition of efforts towards creating client value.
Education
MBA - Human Resource
Vivekanadha PG College
Keesara, Bogaram01.2021
Bcom - Computer Applications
Indira priyadharshini degree college for women
Nampally, Hyderabad01.2019
Intermediate - MEC
Sri Sai Vignan Bharathi Junior college for women
Padma rao nagar, Hyderabad01.2016
SSC -
Tagoreś Home Secondary school
Secunderabad, Hyderabad01.2014
Skills
- Strong analytical skills
- Creative solutions
- Training and mentoring
- Project Management
- Business ethics
- Multitasking Abilities
Accomplishments
- Recognized as a Star Innovator in the Organization for the period Q2 FY’20 & Q4 FY’20 in recognition of delivering high-standard Performance.
- Start Business Award for the period H1 FY’21 in recognition of efforts towards creating client value.
Hobbies and Interests
- Cartoon Painting
- Making crafts
- Cooking
Personal Information
- Father's Name: Shankar rao
- Date of Birth: 07/01/99
- Gender: Female
- Nationality: Indian
- Religion: Hindu
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Subject Matter Expert
Accenture Solutions Private Limited
08.2019 - 11.2024
MBA - Human Resource
Vivekanadha PG College
Bcom - Computer Applications
Indira priyadharshini degree college for women
Intermediate - MEC
Sri Sai Vignan Bharathi Junior college for women
SSC -
Tagoreś Home Secondary school
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