Summary
Overview
Work History
Education
Skills
Timeline
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Nayana Karanam

Bengaluru

Summary

I am a Salesforce Business Analyst with proven experience across Service Cloud, Sales Cloud, Consumer Goods Cloud, and Field Service Lightning (FSL), having worked in both the manufacturing and retail industries. My role bridges the gap between business requirements and technical solutions, ensuring Salesforce is implemented in a way that drives efficiency, improves workflows, and delivers measurable business value. I specialize in understanding business needs through discovery sessions, process mapping, and stakeholder engagement.

Overview

6
6
years of professional experience

Work History

Business Analyst

WarpDrive Tech Works
Bengaluru
11.2023 - 07.2025
  • Led end-to-end discovery and requirement gathering for two enterprise-level projects in the Manufacturing industry, one internal project, and 5+ presales engagements.
  • Consulted clients on Salesforce best practices, aligning solutions to business needs across Sales Cloud, Service Cloud, Field Service Lightning (FSL), Experience Cloud, and Consumer Goods Cloud.
  • Created comprehensive Business Requirement Documents (BRDs), process flow diagrams, and functional specifications to guide solution design and development.
  • Directed and coordinated a development team of 7+ members, overseeing delivery timelines, resolving blockers, and ensuring alignment with business objectives.
  • Managed stakeholder communication and expectations, conducting regular status updates and requirement validation sessions.
  • Performed functional testing and regression testing
  • Facilitated and led User Acceptance Testing (UAT) sessions with clients
  • Played a key role in presales activities, including solution demonstrations, scoping, and proposal support to win new business opportunities.

Research Intern

Institute for Social and Economic Change
Bengaluru
04.2019 - 05.2019
  • Analyzed 140+ policies in Karnataka's industrial sector using MS Excel.
  • Conducted comparative research on 80+ employment schemes and 120+ national policies.
  • Applied regression analysis in EViews to study 10+ economic variables.

Education

Master of Arts - Economics

Banaras Hindu University
Varanasi
07.2023

Skills

  • MS Excel
  • MS PowerPoint
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Field Service Lightning
  • Analytical Thinking
  • Requirement Gathering
  • Salesforce Consulting
  • Process Documentation
  • Functional Testing
  • Stakeholder Management
  • User Acceptance Testing
  • Process Flows

Timeline

Business Analyst

WarpDrive Tech Works
11.2023 - 07.2025

Research Intern

Institute for Social and Economic Change
04.2019 - 05.2019

Master of Arts - Economics

Banaras Hindu University

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Nayana Karanam