Nayana Tixsera
Mumbai
Summary
To acquire a remarkable and versatile position in my profession, by working noticeably and with up to the mark performance in an organization of repute, through my knowledge, qualifications, analytical strategy, conflict management, communication, interpersonal skills, fast learning abilities and confidence. Intend to build a career in a learning environment with committed and dedicated people, which will help to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Merit Data & Technology Pvt Ltd
Mumbai
01.2024 - Current
- Provided technical support to customers via email and phone.
- Answered customer inquiries regarding product features, pricing, and availability.
- Resolved customer complaints in a timely manner.
- Assisted customers with troubleshooting their email accounts.
- Identified customer needs and provided appropriate solutions.
- Monitored emails queues and responded quickly to customer requests.
- Followed up with customers to ensure their satisfaction with the resolution process.
- Reviewed customer feedback surveys and implemented changes based on results.
- Escalated unresolved problems to higher levels of management when necessary.
Associate -IT –Helpdesk
Sutherland Global Services
02.2017 - 03.2020
- Responding to queries via chat, email, or phone
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Following up with customers to ensure full resolution of issues.
Customer Service Executive
Spice jet Ltd
11.2015 - 10.2016
- I am working as a Customer Service Executive handling ground procedures
- Welcoming and assisting and helping all passenger travelling through domestic airport and especially passengers who are booked with Spice Jet
- Front office duties Extensive communication with the customers/ passengers at airport for bookings, reservations
- Ticketing and handling customers
- Screening, frisking and overall safety and security of passengers
- Dealing with passengers enquires about flight departures arrivals
- Checking passengers’ status and issuing seat numbers
- Providing boarding passes and luggage labels, Providing information on luggage restrictions Baggage weighing and collection
- Handling team grievances with the help of higher authorities
- Client facilitator and escalation handling.
Process Executive
Axis Bank Ltd
01.2013 - 11.2013
- Internet banking user management: Which involves processing internet banking password processing & corporate user management
- Educating branches Customer on corporate internet banking
- Maintaining up to date records on password by updating online request processing on corporate internet banking
- Interacting with customers and resolving their grievances, through the mails for Iconnect system and coordinating password dispatch to the branches Customer Management, which involves processing internet banking password and rejecting records
- Coordinating with I connect team or technical team regarding solving any queries, issues, complaints of the customer.etc Password related queries & fund transfer activation
- Activation of fund transfer facility based on the request processed by the Internet Banking user.
Education
T.Y.B.Com - Commerce
Hi-tech Institute Of Technology & Management.
Mumbai04-2011
H.S.C - Commerce
S.N.D.T University
Mumbai02-2008
S.S.C -
Hi-tech Institute of Technology & Management
01.2006
Skills
- Good Team player
- Quick learning ability and decision Comprehensive problem solving
- Making Ability to deal with people
- Excellent communication Diplomatically
- Instant and good team bonding Conflict management
- Adaptable to any environment
- Team facilitator and hard worker Client escalation tackling
Activities
- Social Networking
- Listening to Music
Personal Information
- Date of Birth: 03/17/90
- Nationality: Indian
- Marital Status: Married
Languages
English, Hindi, Marathi and Tulu.
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Tulu
Intermediate (B1)
B1
Kannada
Beginner (A1)
A1
Certification
- Certification of completion in security awarness. (Spicejet)
- Certification of merit in DGCA. (Spicejet)
- Certification of merit in Basic Airport Handling. (Spicejet)
- Certification of merit in Reservation and departure control system of NAVITAIRE. (Spicejet)
Accomplishments
- Honored for hardwork & dedication in India AT&T OMC
- Awarded for outstanding performer in Batch "106".
Timeline
Senior Customer Service Representative
Merit Data & Technology Pvt Ltd
01.2024 - Current
Associate -IT –Helpdesk
Sutherland Global Services
02.2017 - 03.2020
Customer Service Executive
Spice jet Ltd
11.2015 - 10.2016
Process Executive
Axis Bank Ltd
01.2013 - 11.2013
T.Y.B.Com - Commerce
Hi-tech Institute Of Technology & Management.
H.S.C - Commerce
S.N.D.T University
S.S.C -
Hi-tech Institute of Technology & Management
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