Smartsheet
Nayan Jain
Senior Product Manager
New Delhi
Summary
Product management professional prepared to lead innovation and drive results. Deep experience in conceptualizing and executing successful product strategies that align with business goals. Renowned for fostering collaborative team environments and adapting to dynamic market conditions. Expertise in market analysis and user-centered design principles.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Senior Product Manager
Rapidshyp
Gurgaon, Haryana
10.2023 - Current
- Increased product adoption by identifying customer needs and developing innovative product features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
Associate Project Manager
Increff (NextSCM Solutions Pvt. Ltd.)
Bengaluru
04.2023 - 10.2023
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Identified and resolved risks to minimize project disruption.
- Analyzed project performance data to identify areas of improvement.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Achieved project deadlines by coordinating with internal and external stakeholders.
- Partnered with project team members to identify and quickly address problems
Manager
Unicommerce Esolutions Pvt. Ltd.
Gurugram
06.2022 - 04.2023
- Supervised team of 12 personnel for handling key accounts and retention of revenue.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting gross profits.
- Managed successful negotiation of long-term contract renewals with clients.
- Created customer support strategies to increase customer retention.
- Provided management oversight and operational control of assigned programs valued at $ 50000 during last fiscal.
- Recruited and developed employees for Key Accounts Department.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Lead Consultant
Unicommerce Esolutions Pvt. Ltd.
Gurugram
06.2021 - 06.2022
- Prioritized projects and project tasks depending upon business requirements and product roadmap.
- Led team of 8 Consultant providing integration project management support, managing tasking, schedules, deliverables and customer relations for enterprise clients.
- Supported clients with business analysis, documentation and data modeling.
- Onboarded and managed new client accounts to boost retention rates.
- Assessed business requirements to create focused solutions.
Senior Consultant
Unicommerce Esolutions Pvt. Ltd.
Gurugram
09.2020 - 06.2021
- Increased revenue from existing customers by 30% by proposing new sales channel to clients.
- Mentors 6 people to work as Consultant
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Consultant
Unicommerce Esolutions Pvt Ltd
Gurugram
06.2019 - 08.2020
- Managed 20 high value customers at same time.
- Build relationship with client to ensure retention.
- Proposed new sales channels to clients to increase revenue.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Technical Support Associate
Unicommerce Esolutions Pvt Ltd
Delhi
08.2016 - 06.2019
- Managed 50-75 customer queries per day
- Reduced response time for Tier 1 support tickets
- Authored technical requirement documentation to suit business goals and technological limits.
- Assisted team leader with coaching and mentoring of new employees.
- Handled inbound customer chat conversations.
Education
MBA - Operations
Amity University
Noida 01.2017 - 12.2019
Bachelor of Commerce -
Delhi University
New Delhi 01.2012 - 12.2016
Skills
Team leadership and direction
undefinedSoftware
Microsoft Office
SQL
Postman
Soap UI
Uniware
Tally
Freshdesk
Google Workspace
Jira
Confluence
Projects
- Client Dashboard
- Courier Integration Stability
- Omni channel for Offline and Online sales
- Reverse Logistics Automation
- Rule based Courier Allocation
- Inventory Analytics
- CRM Automation
- External WMS Integration
- Inbound and Outbound Quality Management
- Smart Courier Allocation
Timeline
Senior Product Manager
Rapidshyp
10.2023 - Current
Associate Project Manager
Increff (NextSCM Solutions Pvt. Ltd.)
04.2023 - 10.2023
Manager
Unicommerce Esolutions Pvt. Ltd.
06.2022 - 04.2023
Lead Consultant
Unicommerce Esolutions Pvt. Ltd.
06.2021 - 06.2022
Senior Consultant
Unicommerce Esolutions Pvt. Ltd.
09.2020 - 06.2021
Consultant
Unicommerce Esolutions Pvt Ltd
06.2019 - 08.2020
MBA - Operations
Amity University
01.2017 - 12.2019
Technical Support Associate
Unicommerce Esolutions Pvt Ltd
08.2016 - 06.2019
Bachelor of Commerce -
Delhi University
01.2012 - 12.2016
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