Shobhit Saxena

• Developed and implemented Standard Operating Procedures for the development, launch and management of programs
• Built a team of Program Managers, SMEs and interns
• Collaborated with 5+ cross-team stakeholders for program launches
• Interacted with different vendors to see their offerings’ use in ours
• Developed proposals and presentations for internal and external audiences
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
• Developed detailed plans based on broad guidance and direction

• Owned Software Engineering Pod which consists of Back-end
  Engineering, Front-end Engineering, Test Engineering, Full Stack
  Development, Android Engineering, and iOS Engineering
  products which help 500+ working professionals uplevel & nail
  interviews in top tech companies contributing to the company
  revenue of xx+ Crore quarterly
• Led cross-team and stakeholder communication, and oversaw
  5+ products' development from inception to launch
• Built & led a team of 10+ FTEs and 50+ contractors (Subject
  Matter Experts/FAANG+ Software Developers) by creating the
  interview process, taking interviews, mentoring & training new
  recruits, and reviewing their work
• Researched on what new products to launch & identified 5 new
  products of which 2 were put under development
• Talked to 100+ consumers to understand their feedback on the
  products to make product improvements
• Assisted with the prioritization of 50+ product improvements to
  improve customer retention
• Performed analysis that identified an opportunity to reduce the
  pricing of a product by 15% & boost its revenue by 19%
• Collaborated with product managers and executed 50+
  trainings for Sales team members increasing sales by 8%
• Reviewed marketing data with product managers on 4+ social
  media platforms to improve the content/keywords/etc.
• Worked with instructors to build interactive curricula and
  content improving course completion from 65% to 80%
• Worked with the project manager & product managers to do
  cost optimization which reduced the costs incurred by 23%
• Managed vendors for the entire New Products team end-to-end

• Led 10+ Technology Programs by collaborating with several teams assisting in xx+ Crores revenue quarterly
• Provided strategic direction, leadership, & project governance for the programs serving xxxx+ consumers quarterly. The ratings for the programs 4.6+ on 5, NPS 60+, CSAT 75%+ & Outcomes 80%+
• Built & led a team of 30+ FTEs & 100+ contractors. The team’s ESAT was 640% better than the organization’s. Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
• Performed 30+ Competitor Analyses, executed 100+ Sales Training and revamped marketing content which increased sales by 6.7%
• Aligned 20+ new stakeholders (Partners, Vendors, etc.) with program vision & strategy
• Managed the development & launch of 100+ program deliverables in collaboration with 5+ teams saving the company 10.7% in costs
• Collaborated with 5+ B2B clients to design programs for them
• Maintained regulatory & legal compliance within 10+ programs
• Ordered new equipment and inventory and scheduled repairs for damaged equipment
• Did Learning Analytics for prioritizing program enhancements
• Served as an escalation point and solved 1000+ consumer queries
• Recorded videos in the company’s studio and delivered 50+ live webinars & trainings for the consumers
• Repeatedly recognized for top performance through fast-track promotions (IC->Manager->Senior Manager)

• Developed container-based microservices, APIs, Web Portals and Batches for Samsung Smart TV Apps-Store Service serving 1.6 Billion API requests/Day. Laid the foundation of Microservices Architecture & Containerisation via ISB improving the service availability by 29% and reducing the infrastructure costs by 45%
• Worked at the headquarters in South Korea for 3 months to discuss the business requirements and do R&D for the new architecture changes in the Samsung Smart TV's backend
• Did code review of 5+ peers and mentored 4 new team recruits

Developed Admin Functionality for an education portal, Utility for Wikipedia and 10+ Education-giving Flash Files launched open-source