AJIT KUMAR

• Led Customer Return Services Product Strategy and Roadmap, overseeing a business worth $1.5 B
• Re-designed the UX for customer returns page for mobile and desktop version to get better customer returns experience, increased OPS by 1.5%
• Innovated and launched a return service with lower cost but premium customer feature, Label Free Box Free, Apr' 2022, reduced cost by 78%
• Successfully orchestrated and deployed a direct-to-disposition for customer returns technology, led to a saving of $80 MN PA
• Innovated, crafted, and implemented Smart Routing, eliminated manual re-routing of returns obtained savings of $120 MN in 2022
• Launched the fraud prevention product for customer returns by innovative secure QR code, led to a saving of $12 MN
• Established and enforcing key metrics, vigilant network health monitoring and performance enhancement with SQL, Quick Sight and Tableau
• The program Identified and rectified a critical network defect in December 2022, negotiated of a recovery of $50 million from a carrier
• Drive the project to minimize carrier off-manifest discrepancies, resulting in enhanced processes and cost savings of $60 million
• Orchestrated Technical Integrations to facilitate seamless product and feature launches for Customer Returns Involving diverse Stakeholders
• Product development for Self-serve tool for label and manifest creation to launch new return option for world-wide customer returns enablement
• Led the sprint planning with 15 SDEs and 10 PMs to plan and schedule all technical integrations and product developments for customer returns business.

Deputy Chief Manager- Supply Chain Program Management Hyderabad (Jul’19 – Dec’20)

• Led the programs with a team of 6 program managers for supply chain functions for Andhra Pradesh and Telangana, handled annual business of INR 1400 MN
• Developed products and Managed Supply Chain programs for procurement, inventory management, warehouse management, and logistics
• Developed Ariba P2P platform for high value procurement auctions for inventory/ non-inventory items, led to a cost saving of 35%
• Developed and led the program for event procurement for Revenue and Brand functions for annual value of INR 45M.
• Organized training programs for employees at all levels.
• Assisted in hiring new personnel based on skill set requirements.
• Led cross-functional teams in developing innovative solutions to complex business challenges.

Senior Manager- Procurement Program Management- Pune (Apr’17 – Jun’19)

• Led the Supply chain programs with 4 team members for Rest of Maharashtra and Goa, handled the annual business of INR 1250 MN
• Responsible for SAP Automation in buying process and Communication led to an annual cost saving INR 36 MN
• Developed and led the program for national MRO procurement led annual saving of INR 12 MN
• Honored with the Chairman Award for exceptional leadership in project that yielded cost savings of INR 20 MN (14%) in May 2019

Manager- Supply Chain Program Management- Ahmedabad (Mar’14- Mar’17)

• Managed the supply chain programs for Gujarat, handled overall annual business of INR 600 MN
• Led the program of the setting up the supply chain process for new press under GREEN FIELD project in Baroda, Gujarat
• Improved Warehouse storage capacity by designing new stacking method which saved INR 4.5 MN per annum

• Led Strategic Sourcing and Contract Governance
• Managed the spend of INR 250 MN per annum
• Additional responsibility for Demand forecasting
• Acknowledged with the esteemed Process Excellence Award and Yellow Belt Certification by the CEO at Indus Towers Ltd in April 2012.

• Headed the manufacturing operation for the export unit of an automotive manufacturing plant with a team of 200+ members
• Implemented Lean Six Sigma, Kaizen, 5S, and Poka-Yoke projects, increased productivity by 18% and employee satisfaction to 4.3 from 3.5 on 5 points.

• Managed Projects in coordination with L&T and HAL for the erection of GSLV MKIII Cryogenic Engine Test Stand.