Determined Quality Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Quality Specialist
Amazon Development Centre
Hyderabad, India
3 2022 - 10.2023
Fixed identified issues to increase productivity and boost workflows by 4% in North America and Europe region.
Met and exceeded SLAs, achieving 98% on-time delivery record.
Analyze customer issues to identify root causes, implement solutions, and develop corrective action plans to ensure a high-quality, defect-free delivery process.
Conduct thorough investigations into delivery issues, identify patterns and trends, and collaborate with cross-functional teams to implement corrective and preventive measures.
Track key performance metrics, monitor quality trends, and report findings to stakeholders, ensuring ongoing alignment with quality standards and goals.
Manager
Cook Tales Restaurant
Guwahati
12.2020 - 03.2022
Managed customers around 80-100 on daily basis which includes dine-in and online customers from Swiggy & Zomato.
Cross-trained employees to maximize team agility and performance.
Maintained social media handling, salary accounts of employees and other monetary funds.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Customer Service Executive at Amazon Development Centre India Private LimitedCustomer Service Executive at Amazon Development Centre India Private Limited
Senior Manager- Account Management at Amazon Development Centre India Pvt. Ltd.Senior Manager- Account Management at Amazon Development Centre India Pvt. Ltd.