Nayanjyoti Changmai
Hyderabad
Summary
Determined Quality Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Quality Specialist
Amazon Development Centre
Hyderabad, India
3 2022 - 10.2023
- Fixed identified issues to increase productivity and boost workflows by 4% in North America and Europe region.
- Met and exceeded SLAs, achieving 98% on-time delivery record.
- Analyze customer issues to identify root causes, implement solutions, and develop corrective action plans to ensure a high-quality, defect-free delivery process.
- Conduct thorough investigations into delivery issues, identify patterns and trends, and collaborate with cross-functional teams to implement corrective and preventive measures.
- Track key performance metrics, monitor quality trends, and report findings to stakeholders, ensuring ongoing alignment with quality standards and goals.
Manager
Cook Tales Restaurant
Guwahati
12.2020 - 03.2022
- Managed customers around 80-100 on daily basis which includes dine-in and online customers from Swiggy & Zomato.
- Cross-trained employees to maximize team agility and performance.
- Maintained social media handling, salary accounts of employees and other monetary funds.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Master of Commerce - Accounting And Finance
Kaziranga University
Jorhat, Assam, IndiaSkills
- Root Cause Analysis
- Process Improvement
- Data Analysis
- Project Management
- Automation and Tools Proficiency
Certification
Advanced Excel
Timeline
Manager
Cook Tales Restaurant
12.2020 - 03.2022
Quality Specialist
Amazon Development Centre
3 2022 - 10.2023
Master of Commerce - Accounting And Finance
Kaziranga University
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