Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nayanjyoti Changmai

Hyderabad

Summary

Determined Quality Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Quality Specialist

Amazon Development Centre
Hyderabad, India
3 2022 - 10.2023
  • Fixed identified issues to increase productivity and boost workflows by 4% in North America and Europe region.
  • Met and exceeded SLAs, achieving 98% on-time delivery record.
  • Analyze customer issues to identify root causes, implement solutions, and develop corrective action plans to ensure a high-quality, defect-free delivery process.
  • Conduct thorough investigations into delivery issues, identify patterns and trends, and collaborate with cross-functional teams to implement corrective and preventive measures.
  • Track key performance metrics, monitor quality trends, and report findings to stakeholders, ensuring ongoing alignment with quality standards and goals.

Manager

Cook Tales Restaurant
Guwahati
12.2020 - 03.2022
  • Managed customers around 80-100 on daily basis which includes dine-in and online customers from Swiggy & Zomato.
  • Cross-trained employees to maximize team agility and performance.
  • Maintained social media handling, salary accounts of employees and other monetary funds.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

Master of Commerce - Accounting And Finance

Kaziranga University
Jorhat, Assam, India

Skills

  • Root Cause Analysis
  • Process Improvement
  • Data Analysis
  • Project Management
  • Automation and Tools Proficiency

Certification

Advanced Excel

Timeline

Manager

Cook Tales Restaurant
12.2020 - 03.2022

Quality Specialist

Amazon Development Centre
3 2022 - 10.2023

Master of Commerce - Accounting And Finance

Kaziranga University
Nayanjyoti Changmai