Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
StoreManager
NAYAN MONI DAS

NAYAN MONI DAS

Store Manager
Guwahati

Summary

Dynamic Sales Executive with 6 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.

Overview

8
8
years of professional experience
1
1
Certification
3
3
Languages

Work History

Customer Service Representative

Infinity Retail Limited
Bangalore
09.2015 - 01.2018
  • Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem solving abilities.
  • Built Personal connection with each customer to maintain their loyalty with the company.

IPro

ManpowerGroup India Pvt Ltd
Bangalore
02.2018 - 08.2019
  • Successfully provided legendry service through the use of integrity, product knowledge, and upbeat energy.
  • Provided outstanding customer satisfaction with a friendly disposition and problem solving skills utilization.

IPro

Channeplay India Pvt Ltd
Bangalore
08.2019 - 03.2021
  • Passionate about learning and committed to continual improvement.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Cultivated interpersonal skills by building positive relationships with Customer.

Senior Sales Executive

CS Trade Link Pvt Ltd
Guwahati
03.2021 - 06.2022
  • Developed and maintained outstanding working relationships with customers to ensure customer satisfaction.
  • Provided consistent in person support for technical issues, product trainings, compliance log set up and other third party integrations.
  • Looking after all the backend work, reporting daily sales data to the manager.

Assistant Store Manager

BPremio Apple Authorised Store, Unit of Bhajanlal Commercial Pvt Ltd
Guwahati
06.2022 - 06.2023


  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Direct sales floor activities, ensuring excellence in customerservice and resolving store level problems, Overseepersonnel management, interviewing, hiring, training,mentoring/coaching, and evaluating.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Manager

WK Life
Guwahati
06.2023 - Current
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

10+2 -

Dakshin Kamrup College
Mirza

Skills

    Customer Services

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Software

MS Word

MS PowerPoint

MS Excel

Certification

Completed 3 months training in ICICI Academy for Selling Skills.

Interests

Playing Cricket

Listing to Music

Traveling

Timeline

Store Manager

WK Life
06.2023 - Current

Assistant Store Manager

BPremio Apple Authorised Store, Unit of Bhajanlal Commercial Pvt Ltd
06.2022 - 06.2023

Senior Sales Executive

CS Trade Link Pvt Ltd
03.2021 - 06.2022

IPro

Channeplay India Pvt Ltd
08.2019 - 03.2021

IPro

ManpowerGroup India Pvt Ltd
02.2018 - 08.2019

Customer Service Representative

Infinity Retail Limited
09.2015 - 01.2018

Completed 3 months training in ICICI Academy for Selling Skills.

08-2015

10+2 -

Dakshin Kamrup College

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NAYAN MONI DASStore Manager