Nayazuddin Syed
Bengaluru
Summary
Highly motivated and results-driven individual with experience in Product & Project Management and IT Infrastructure Management. A dynamic, skilled, innovative and goal-oriented person possessing good analytical, organizational, communication and interpersonal skills with an ability to relate to people at all levels.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Product Manager
Hewlett Packard Enterprise, HPE
01.2023 - Current
- Led the development of a cloud-based product to enable enterprise customers to order parts themselves on the support portal resulting in the reduction of manual workload by 5% YoY.
- Set up a Data Warehouse to have a centralized repository designed to store, process, and secure large amounts of structured, semi-structured, and unstructured business data from 10+ data sources.
- Implemented self-solve solution by leveraging KM (Knowledge Management) resources during case creation workflow that enabled customers to self-solve their issues resulting in 17% case deflections YoY.
- Managed cross-functional teams and stakeholder communication, and oversaw product development from inception to implementation.
- Utilized data analytics, metrics, and reports to identify user behavior patterns and implemented targeted marketing campaigns that increased product usage by 12%.
- Leveraged Agile methodologies for more efficient project management and team collaboration.
Transition Project Manager
Hewlett Packard Enterprise, HPE
01.2022 - 12.2023
- Managed projects and onboarded new accounts that had subscribed to HPE Green Lake Cloud Services.
- Facilitated successful project definition, planning, budgeting, scheduling, and resourcing while leading high-performance project teams.
- Create and execute project work plans and revise them as appropriate to meet changing needs and project demands Form strong project team relationships by leading, coaching, and motivating team members, and identifying and resolving blockers or conflicts.
- Manage project scope by ensuring any changes are documented and approved through the change control process.
- Proactively identify project issues and risks and create successful action plans for resolving issues and mitigating risks.
- Track and report on project milestones and provide status reports to clients, project teams, and other project stakeholders.
Account Support Manager
Hewlett Packard Enterprise, HPE
08.2019 - 12.2021
- Proven track record of successfully managing 5 top accounts' IT infrastructure that requires an innovative mind, rigorous analytical skills, extraordinary project/account management skills, and passion for providing high-quality solutions.
- Responsible for data mining, uncovering challenges, identifying issue patterns, driving internal communications, and working with the senior leadership team of account to perform technology refresh on end-of-life products.
- Act as an internal advocate and liaise to drive customer satisfaction. Communicate effectively with diverse internal technical groups, and key account stakeholders including senior leadership teams.
- Create a plan of action for each issue by aligning with support teams. Actively work with all groups, tools, and processes to resolve open issues efficiently and on time.
Capacity & Availability Manager
DXC Technology
02.2014 - 07.2019
- Data Center transformation – Migration, Decommissioning, and Building servers that meet infrastructure requirements.
- Perform component-level Capacity Management for server-level resources. Generate trend analysis report on Disk Drive, CPU usage, Memory usage, Processor Queue Length, and Availability of servers.
- Analyzing historical capacity and performance trends and communicating with client and internal teams. Forecasting performance based on historical trends.
- Perform data analysis and reporting activities of medium complexity. Generate server, storage, and networking performance and capacity planning reports and dashboards for multiple clients.
- Make appropriate recommendations based on forecasting results (Fine-tuning, upgrading hardware). Serve as an expert to the Account team for complex information regarding Solutions, Services, and Configuration of their Servers.
Project Consultant
Hewlett Packard, HP
02.2011 - 01.2014
- Responsible for handling projects like installation and maintenance of voice and data networks while working closely with Telco and IT Vendors. Managed all phases of high-value projects from Initiation to Monitoring.
- Upgraded IT infrastructure across APAC sites from NON-VOIP to VOIP for a major banking firm.
- Participated in Change Advisory Board (CAB) meetings and was involved with the change management process.
- Change Management responsibilities - Reviewed and implemented Network Change requests of moderate complexity and risk to meet customer infrastructure needs.
Technical Support Team Lead
Hewlett Packard, HP
10.2004 - 01.2011
- Managed technical support team with 20 support representatives.
- Responsibilities included all major aspects of business and contact center management, client solutions and delivery, recruitment, training & development.
Education
BBM - Business Management
Bangalore University
Bengaluru, India11.2014
Skills
- Product Management - Rally, Smartsheet
- Project Management - Rally, Smartsheet, MPP
- Agile Methodology
- Scrum Framework
- Data Analysis - SQL, DAX
- Business Intelligence - Power BI, Qlik
- Digital Transformation
- Support Automation
- Process Improvement
Accomplishments
- Improved self solve rate by 17%
- Reduction of manual workload by 5%
- Successfully managed setting up Data Warehouse resulting in 120K savings YoY
- Successfully onboarded 5 top accounts for HPE GreenLake Projects
- Improved health index of the Account from a score of 46 to a perfect 100
- Led IT sweep programs for over 2000 devices
- Awarded Most Valuable Player (MVP), in appreciation of outstanding performance throughout the year.
Certification
ITIL V3
PMP (Pursuing)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Product Manager
Hewlett Packard Enterprise, HPE
01.2023 - Current
Transition Project Manager
Hewlett Packard Enterprise, HPE
01.2022 - 12.2023
Account Support Manager
Hewlett Packard Enterprise, HPE
08.2019 - 12.2021
Capacity & Availability Manager
DXC Technology
02.2014 - 07.2019
Project Consultant
Hewlett Packard, HP
02.2011 - 01.2014
Technical Support Team Lead
Hewlett Packard, HP
10.2004 - 01.2011
BBM - Business Management
Bangalore University
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