NAYONIKA
South Delhi
Summary
Dynamic professional with extensive experience in airline operations at IGT Solutions, excelling in manual ticketing and fare calculation. Proven problem solver and quick learner, consistently enhancing customer satisfaction. Recognized for dedication and efficiency, driving a 20% improvement in booking accuracy. Eager to leverage skills in a challenging new role.
Overview
4
4
years of professional experience
Work History
Process Associate
IGT Solutions
12.2021 - Current
- Responsible for end to end airline operations- Booking related issues, Exchange, Refunds and Re-booking.
- Process and exchange.
- Also have knowledge of Manual TST creation, Fare calculation, Manual ticketing.
Customer Service
Tech Mahindra
03.2021 - 11.2021
- Providing support over call as well as back office activities
Education
Graduation - Bcom
Delhi University
01.2022
12th - Commerce
New Green Field school
South Delhi01.2019
Skills
- Hardworking
- Airline operations
- Manual ticketing
- TST creation
- Quick learner
- Problem solving
- Fare calculation
Personal Information
Date of Birth: 07/16/01
Timeline
Process Associate
IGT Solutions
12.2021 - Current
Customer Service
Tech Mahindra
03.2021 - 11.2021
Graduation - Bcom
Delhi University
12th - Commerce
New Green Field school