Saran Adhar
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Process Associate
Igt solutions
Gurgaon
10.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Care Representative
Samsung
Noida
02.2022 - 08.2022
- Assisted customers with inquiries about products and services.
- Resolved issues through effective communication and problem-solving strategies.
- Educated customers on product features and benefits to enhance user experience.
- Trained new representatives on company policies and customer service standards.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Skills
- Quick learner
- Ambitious
- Hardworking
- Positive thinking
- Good communication skills
- Task prioritization
- Process improvement
- Product knowledge
- Team collaboration
- Problem solving
- Time management
- Training and development
- Attention to detail
- Quality assurance
Personal Information
- Father's Name: Mr. Rajesh Kumar
- Date of Birth: 09/07/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
Professional Academic Qualifications
- High school and intermediate from the Board of High School and Intermediate Education, U.P
- Graduated with a Bachelor of Science from Chhatrapati Shahu Ji Maharaj University, Kanpur
- Certified as course in computer concepts (CCC)
Timeline
Process Associate
Igt solutions
10.2022 - Current
Customer Care Representative
Samsung
02.2022 - 08.2022