Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nazarius Appadore

Nazarius Appadore

Technical And Business Operations Analyst
Pune

Summary

Highly motivated Technical and Business Operations Analyst with a solid track record of identifying and implementing precise and efficient process enhancements. Expertise lies in meticulous data analysis, adept troubleshooting of technical complications, and effective collaboration with cross-functional teams to drive operational excellence. Seeking a challenging role to leverage robust analytical prowess and contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Technical and Business Operations Analyst

AMDOCS
08.2022 - Current
  • Served as the pivotal Application Support Lead for a major Enterprise Telecom Initiative
  • Expertly managed the Turbo Charging component of the billing system by providing quick resolution to incidents & problems
  • Spearheaded cross-functional teams to drive process enhancements, achieving significant operational cost savings
  • Integral member of the Enterprise Application Software Support team, delivering timely resolutions to client issues
  • Leveraged data analytics to uncover insights, enhancing business efficiency and performance
  • Oversaw User Acceptance Testing to guarantee the flawless launch of software solutions
  • Proactively identified and escalated systematic billing execution issues
  • Crafted comprehensive reports and presentations to demonstrate IT project impacts on corporate objectives
  • Delivered robust technical support and user training for various software applications
  • Monitored and expedited project milestones, adeptly managing progress and mitigating conflicts
  • Collaborated with the Release Management team to coordinate and deploy weekly code updates.

Senior Technical Support Associate

FIS, PUNE
PUNE
12.2019 - 08.2022
  • Expertly diagnosed and resolved complex software, hardware, and network issues, enhancing customer experience
  • Curated and updated a comprehensive knowledge base, ensuring swift technical solutions
  • Authored Knowledge Articles and Standard Operating Procedures (SOPs) as a certified Knowledge-Centered Service (KCS) Coach
  • Fostered collaboration with cross-functional teams to drive customer satisfaction and issue resolution
  • Managed service desk incidents efficiently, adhering to best practices
  • Delivered prompt and high-quality customer service, addressing inquiries with urgency
  • Specialized in supporting diverse application areas including networking, remote transmissions, information security, and processing rerun requests within the ITIL framework.

Technical Support Associate

TECH MAHINDRA,PUNE
06.2018 - 09.2019
  • Delivered outstanding backend support for postpaid customers, consistently exceeding satisfaction goals with dedicated service
  • Enhanced team performance through strategic collaboration to achieve client objectives
  • Strengthened customer loyalty by providing timely and accurate support solutions
  • Actively improved service delivery by monitoring support channels and executing process enhancements.

IT Help Desk Coordinator

CAPITA
Pune
08.2016 - 12.2017
  • Efficiently handled customer inquiries across phone, email, and live chat, ensuring prompt resolutions
  • Delivered exceptional support to a diverse client base exceeding 1,000 customers across various industries
  • Demonstrated a consistent track record of outstanding customer service and effective complaint resolution
  • Fostered strong relationships with key clients to enhance customer loyalty and satisfaction.

Education

Master's in Computer Science - Computer Science

Pune University
Maharashtra
10.2019

Skills

DATA ANALYSIS

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Tamil
Intermediate (B1)

Timeline

Technical and Business Operations Analyst

AMDOCS
08.2022 - Current

Senior Technical Support Associate

FIS, PUNE
12.2019 - 08.2022

Technical Support Associate

TECH MAHINDRA,PUNE
06.2018 - 09.2019

IT Help Desk Coordinator

CAPITA
08.2016 - 12.2017

Master's in Computer Science - Computer Science

Pune University

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Nazarius AppadoreTechnical And Business Operations Analyst