Nazhat Mulla
Belagavi
Summary
To pursue a challenging career in the field of hospitality wherein I utilize my skills and abilities to the best of my potential towards the growth of the organisation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Associate
Fairfield by Marriott
Belagavi
01.2023 - 10.2024
- Facilitated communication between departments, improving interdepartmental collaboration.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated front office activities, enhancing operational efficiency.
- Handled cash transactions, verified credit cards and processed vouchers.
- Responded to emails promptly and accurately.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Managed billing and payments, ensuring accurate financial transactions.
- Maintained clean, organized and welcoming reception area by straightening reading materials and wiping counters.
- Assisted guests with check-in, check-out, and room reservations.
On Job Training
Fairfield by Marriott
Belagavi
07.2022 - 01.2023
Industrial Trainee
Neo Majestic hotels and casinos
Goa
11.2021 - 04.2022
Education
High School Diploma -
Eefa Academy of Hospitality And Management
Belagavi Skills
- Customer service
- Cash handling
- Billing management
- Office coordination
- Interdepartmental communication
- Guest relations
- Billing and invoicing
- Multi-line telephones
Certification
- Department champion for the year 2023 .
- Guest voice champion for December 2023 .
Key strengths
- Quick learner
- Multitasking
- Dedicational towards work
References
References available upon request.
Timeline
Front Office Associate
Fairfield by Marriott
01.2023 - 10.2024
On Job Training
Fairfield by Marriott
07.2022 - 01.2023
Industrial Trainee
Neo Majestic hotels and casinos
11.2021 - 04.2022
High School Diploma -
Eefa Academy of Hospitality And Management