Kwmta Islary
Hospitality
Kajalgaon,AS
Summary
Customer-focused hospitality professional with over 3 years of experience in front office operations and guest relations. Track record of delivering exceptional service and creating memorable experiences in luxury settings. Pursuing entry-level guest services or concierge role with a top cruise line to utilize passion for travel and commitment to guest satisfaction.
Overview
4
4
Languages
3
3
years of professional experience
Work History
Front Office Associate
Universal Hotel
06.2025 - Current
- Manage daily front desk operations for a 25-room property, ensuring smooth check-in/check-out processes and reservation management.
- Deliver exceptional customer service, leading to increased guest satisfaction and improved retention rates.
- Supervise housekeeping staff and coordinate basic maintenance tasks to maintain high property and service standards.
- Implement new front desk procedures that enhanced overall operational effectiveness and workflow efficiency.
- Consistently meet sales targets, directly contributing to property revenue growth.
Front Office Associate
Cygnett Park Meghna
02.2025 - 05.2025
- Managed front desk operations including check-in/check-out and personalized service recommendations for a 50-room property.
- Coordinated special guest requests, transportation arrangements, and event/appointment bookings.
- Collaborated closely with housekeeping and maintenance teams to ensure seamless service delivery and high satisfaction levels.
- Managed a multi-line phone system, handling inquiries professionally and routing calls efficiently.
Front Office Concierge / Bell Desk Associate
Shangri-La Hotel
01.2024 - 01.2025
- Delivered high-quality front desk and concierge services at a luxury property featuring 397 rooms.
- Assisted international and domestic guests with travel arrangements, local itineraries, and specialized luxury requests.
- Resolved guest inquiries and issues promptly, fostering brand loyalty and encouraging repeat visits.
- Trained and onboarded new staff members on front office and bell desk procedures, improving overall team efficiency.
Water Machine Operator
Boon Water Pvt. Ltd. (Agency: Brilliant Manpower Solution)
04.2023 - 12.2023
- Expertly operated advanced water filtration and treatment machinery for an innovative, eco-friendly hospitality startup aimed at eliminating plastic waste.
- Managed the purification and bottling of alkaline water in glass bottles for luxury hotel rooms.
- Maintained 100% compliance with strict safety, hygiene, and environmental standards.
- Trained and mentored new operators, directly enhancing team productivity.
- Promoted internally to the Shangri-La Hotel Front Office team based on exceptional performance and guest interaction.
Education
Associate of Arts - Higher Secondary (Arts)
Don Bosco Junior College
Bongaigaon06-2020
Class 10 - High School Matriculation
Patgaon High School
Patgaon Kokrajhar05-2018
Skills
Front office operations
Reservation management
PMS proficiency
Customer service excellence
Guest engagement
Multi-tasking and teamwork
Problem-solving skills
Microsoft Office expertise
Customer service
Customer service
Interests
Playing Guitar, Music, and Travel
Timeline
Front Office Associate
Universal Hotel
06.2025 - Current
Front Office Associate
Cygnett Park Meghna
02.2025 - 05.2025
Front Office Concierge / Bell Desk Associate
Shangri-La Hotel
01.2024 - 01.2025
Water Machine Operator
Boon Water Pvt. Ltd. (Agency: Brilliant Manpower Solution)
04.2023 - 12.2023
Associate of Arts - Higher Secondary (Arts)
Don Bosco Junior College
Class 10 - High School Matriculation
Patgaon High School