Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
STRENGTHS
Disclaimer
Generic
VISHAL SINGH

VISHAL SINGH

Guwahati

Summary

A front office professional committed to high standards and results-driven performance. Proven ability to handle administrative tasks, improve customer satisfaction, and support team collaboration. Reliable and adaptable, showcasing strong communication and multitasking skills.

Offering positive attitude and willingness to learn and grow in customer-focused environment. Brings ability to quickly absorb new information and adapt to various tasks. Ready to use and develop communication and organizational skills in executive role.

Developed strong interpersonal and administrative skills in high-paced, customer-oriented setting. Excel at managing front desk tasks, coordinating schedules, and providing exceptional service. Seeking to transition into new field leveraging these transferrable skills for impactful contributions.

Overview

5
5
Languages
2
2
Certifications
2
2
years of professional experience

Work History

Front Office Associate

GRAND MADURAI BY GRT HOTELS, MADURAI (5-Star Property)
04.2024 - 01.2026
  • Greeted and assisted guests with check-in and check-out processes, ensuring a seamless experience.
  • Handled guest complaints professionally, resolving issues efficiently to maintain high service standards.
  • Maintained front desk operations by managing cash transactions and processing payments accurately.
  • Utilized property management system to update guest profiles and manage bookings effectively.

Front Office Supervisor

Sarovar Portico
02.2026 - Current
  • Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
  • Trained and mentored new staff on customer service protocols and software systems.
  • Resolved guest inquiries and complaints promptly to enhance overall satisfaction.
  • Coordinated with housekeeping and maintenance teams to ensure optimal room readiness.
  • Developed training materials for ongoing staff development in hospitality best practices.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Bachelor of Arts - BA

Bharathidasan University
04.2001 -

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The Icon Public School
Ahmednagar
01.2022

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Shishu Niketan High School
Guwahati
01.2020

Skills

Front Office Operations

Customer Service & Guest Relations

Reservation Management

Communication & Interpersonal Skills

Conflict Resolution

Hospitality Software Familiarity

Time Management

Problem-solving skills

Guest relations

Sales support

Word processing

Software

IDS Next

Win Cloud

Opera

Certification

Certificate in Aviation, Hospitality & Travel Management

Interests

Exploring new places, Playing Basketball

Timeline

Front Office Supervisor

Sarovar Portico
02.2026 - Current

Front Office Associate

GRAND MADURAI BY GRT HOTELS, MADURAI (5-Star Property)
04.2024 - 01.2026

Bachelor of Arts - BA

Bharathidasan University
04.2001 -

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Shishu Niketan High School

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The Icon Public School

STRENGTHS

  • Multitasking Ability – Managed front desk operations, reservations, calls, and guest inquiries, taking food order efficiently.
  • Customer Service Excellence – Handled guest requests and complaints professionally, ensuring high guest satisfaction.
  • Communication Skills – Polished verbal and written communication with guests and staff.
  • Professionalism and Grooming – Maintained a courteous and well-groomed appearance in a hospitality setting.
  • Attention to Detail – Accurate data entry, billing, and guest preferences.
  • Adaptability – Handled changing guest demands and last-minute booking adjustments.
  • Knowledge of Hotel Software – Experienced with PMS (like WINCLOUD, VISIONLINE or similar systems).
  • Team Collaboration – Worked closely with housekeeping, F&B, and management to ensure seamless service.

Disclaimer

I hereby declare that all the above information is correct and best to my knowledge. Place: Date
VISHAL SINGH