SIMRAN SINGH
Uttam Nagar New Delhi
Summary
Dynamic Front Office Associate with proven expertise at JW Marriott New Delhi Aerocity, excelling in guest relations and operational coordination. Recognized for exceptional problem resolution and communication skills, ensuring VIP satisfaction and seamless service delivery. Adept at managing guest inquiries and complaints, consistently enhancing the luxury experience for all patrons.
Overview
2
2
years of professional experience
Work History
Front Office Associate
JW Marriott New Delhi Aerocity
02.2025 - Current
- Attend all guest calls promptly and professionally.
- Register all guest requests accurately, and coordinate with relevant departments such as Housekeeping, Engineering, F&B, Spa, and Concierge.
- Ensure timely execution of guest requests, and follow up until completion.
- Maintain accurate shift handover notes and logbooks.
- Support the Front Desk and Guest Relations during peak operational hours.
- Acted as the single point of contact for all guest requests and inquiries.
- Handled guest calls and service requests with professionalism and luxury service standards.
- Logged and tracked requests using Opera/GXP, and coordinated with all departments.
- Ensured timely service delivery and followed up to confirm guest satisfaction.
- Managed guest concerns and complaints with effective service recovery.
- Supported VIP and Marriott Bonvoy Elite guest handling.
- Assisted in emergency situations as per hotel SOPs.
- Maintained accurate shift handovers and service records.
- Prepared the daily business report and the daily incident report.
- Handled guest complaints promptly, ensuring satisfaction and comfort.
- Collaborated with all departments and maintenance to resolve guest issues quickly.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
Industrial Trainee
Hyatt Regency Delhi
06.2024 - 08.2024
- Completed industrial training with exposure to the Front Office, Food & Beverage, Culinary, and Housekeeping departments.
- Worked in the Front Office department with a regular lobby presence, handling guest interactions and assisting guests with their requirements.
- Prepared C-Forms for foreign guests, and carried out system updates and record maintenance.
- I worked in the Food & Beverage department, taking guest orders, providing service, and ensuring guest satisfaction.
- Performed clearance duties after service, and maintained cleanliness of the service area.
- Assisted in setting up service areas and arrangements for events and functions.
- I worked in the Housekeeping department, performing bed-making and maintaining room cleanliness as per hotel standards.
• Assisted in housekeeping desk operations, including handling room status updates, and record maintenance. - Assisted in food preparation, basic cooking, and plating under the supervision of kitchen staff.
- Followed kitchen hygiene, safety, and sanitation standards at all times.
Supported chefs in daily kitchen operations. - Received appreciation letters from the Food & Beverage, Housekeeping, and Front Office departments in recognition of my performance during industrial training.
Education
Some College (No Degree) - B.Voc. (HOSPITALITY, HOTEL, CATERING & TOURISM)
Jagannath Community College, Sector-3, Rohini
02-2026
Senior Secondary Education -
Kendriya Vidyalaya Dwarka Sector 5
09-2022
Senior Secondary -
Kendriya Vidyalaya Gole Market
05-2020
Skills
- Customer service
- Guest relations
- Problem resolution
- Operational coordination
- Front office operations
- Team collaboration
- Communication skills
Languages
Hindi
Native
Native
English
Proficient (C2)
C2
Timeline
Front Office Associate
JW Marriott New Delhi Aerocity
02.2025 - Current
Industrial Trainee
Hyatt Regency Delhi
06.2024 - 08.2024
Some College (No Degree) - B.Voc. (HOSPITALITY, HOTEL, CATERING & TOURISM)
Jagannath Community College, Sector-3, Rohini
Senior Secondary Education -
Kendriya Vidyalaya Dwarka Sector 5
Senior Secondary -
Kendriya Vidyalaya Gole Market