Akanksha Kumari
Dhanbad
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
1
1
year of professional experience
Work History
Front Office Associate
PUSHKARA RESORT & SPA
PUSHKAR
04.2024 - Current
- Company Overview: F.O.A
- F.O.A
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Welcomed large volume of guests and improved overall customer service.
- Facilitated communication between departments, improving interdepartmental collaboration.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Coordinated front office activities, enhancing operational efficiency.
- Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Assisted guests with check-in, check-out, and room reservations.
- Scheduled housekeeping staff according to occupancy levels.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
- Maintaining the log book for smooth operations.
Education
Diploma - Front Office
Deen Dayal Upadhyay Kaushal Kendra Ranchi
12.2024
Intermediate - Commerce
S.S.L.N.T Women's College Dhanbad
12.2021
Skills
- Front office operations
- Customer relationship management
- Effective communication
- Problem solving
- Guest relations
Personal Information
- Father's Name: Lakshmi kant singh
- Mother's Name: Neelam devi
- Date of Birth: 12/27/24
- Marital Status: Unmarried
- Religion: Hindu
Accomplishments
- Twice Achieved the STAR OF THE MONTH.
- Awarded as BEST GROOM Female of the Quarter.
Timeline
Front Office Associate
PUSHKARA RESORT & SPA
04.2024 - Current
Diploma - Front Office
Deen Dayal Upadhyay Kaushal Kendra Ranchi
Intermediate - Commerce
S.S.L.N.T Women's College Dhanbad
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