Nazhath Fathima
Operation Leads
Bangalore
Summary
∙ To obtain a position as an active employee in a growing, reputable company, where I can contribute my skills and experience, to help improve the company and myself Organized Operations Lead with more than [6 +] years of experiences. controls tower executive and asset management. Known for maintaining fleet and facility in top working order. guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication.
Overview
10
10
years of professional experience
3
3
Language
5
5
Certificates
Work History
Executive With Dunzo PVT LTD
Dunzo PVT LD
Bengaluru
03.2018 - 12.2019
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolving partner ticks.( Salary, Incentives, Bonus etc).
Supply Chain Executive
Doodhwala PVT LTD
Bengulur
04.2017 - 12.2019
- Assessed vendor operations according to quality benchmarks and standards.
- Analyzed, optimized and oversaw inventory procedures to improve supply chain operations.
- Negotiated contracts with suppliers and customers.
- Reduced overhead costs 40% by establishing company benchmarks for process improvement and quality control.
- Used [Dash board] and [Excutal] to track goods from origin to delivery.
- Supervised [300 DP , 6 TL ] staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Coordinated and scheduled physical inventories of assigned areas to adjust inventory levels as appropriate.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
Operation Lead
Zomato
Bengaluru , Karnataka
09.2021 - 04.2023
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Introduced incentivization programs to increase employee performances.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Provided all drivers with pertinent safety materials regarding rules and regulations. Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- conducting Fleet meetings to solved DP issue
Senior Executive in Control Tower
Karvy Next PVTLTD (SWIGGY)
Pan India
06.2019 - 05.2020
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Launched 52 Cities in South ( AP/Tl ).
- Handled 56 cities and 83 FM ( Fleet managers ).
- Maintained Petty cash for all cities.
- Arranging RNR ( Rewards and Recognition) for the delivery partners.
- Virtually auditing the city for proper hygiene in the city.
Customer Support Executive
ANI Technologies Pvt Ltd
Bengaluru
02.2015 - 12.2016
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Offered free products or services to pacify irate or unsatisfied customers.
- Conducted surveys to determine customer opinion of products and services.
- Provide floor assistance whenever required.
- Train the Driver on call.
- Keep checking the star rating of the Driver.
Technical Support Executive
KOCHAR INFO TECH PVT LTD
Bengaulur
02.2013 - 05.2016
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Managed customer contact center with [40] support representatives.
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
- Identified key technology defects to streamline problem resolution.
- Installed, configured of mails in BB Hand set and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
B.Com - Accounting And Computer Science
CMA School
Bangaluru 05.2009 - 05.2012
Skills
Windows XPSoftware: MS Office (Word, Excel & PowerPoint
Ability to learn quickly
Hiring and Development
Operation Leads ZOMATO LTD (23rd Sep 2021 – PRESENT)Working as a Fleet operation lead – Bangalore (Electronic City)Leading a Zone across 1283 FleetInnovated new processes in the system, ie, Long Distance Fraud is one of them which is live PANIndia,hence driving Long Distance fraud Pan IndiaLaunched Gigs Model in top cities (Electronic City, MG Road and Indranagr ) to reduce cost and enhance FleetDriving NPS for Electronic city , Koramangala, HSR layout, Indiranagar to increase DP satisfaction rate while reducing cost per order by pulling different
Streamlined different processes like DP training, Onboarding and real time Queries and maintained LessAutomated the daily operations data in form of multiple trackers like Hourly data , Daily Reports for trackingMain matrix , Onboarding, DP support forms,info riders tracker etc for effective & efficient output of the cityReduced delivery cost in the cities through optimizations in delivery partner’s Rate CardsInnovated new processes in the process to find out impersonation cases in my zoneImplemented more innovative ideas to solve SL in my ZoneAs Senior Executive in Control Tower With QYEPRESS ( Karvy Next PVTLTDNew zone launching and making them operation ready both physically andTotally in and out of supplyMultiline production operations
Practice Operations Management
Certification
B. Com 2012 with 63% from Mysore Open University
Additional Information
Best Performer Award - 2019 - 2020 - Promoted as Center manager Excellence Award - 2019 -2020 - Promoted as Operation Manager
spending time with Friends and Doing creative works,
I love to spend my free time with my friends , I love to doing creative works by re used materials , i have my own page in INSTGRAM , which i use to explore my creativity ,
Timeline
Operation Lead
Zomato
09.2021 - 04.2023
Senior Executive in Control Tower
Karvy Next PVTLTD (SWIGGY)
06.2019 - 05.2020
Executive With Dunzo PVT LTD
Dunzo PVT LD
03.2018 - 12.2019
Supply Chain Executive
Doodhwala PVT LTD
04.2017 - 12.2019
Customer Support Executive
ANI Technologies Pvt Ltd
02.2015 - 12.2016
Technical Support Executive
KOCHAR INFO TECH PVT LTD
02.2013 - 05.2016
B.Com - Accounting And Computer Science
CMA School
05.2009 - 05.2012