Nazibul Rahaman
Deganga
Summary
Committed and results-driven professional holding Post Graduate Diploma in Management (PGDM) with specialization in Operation Management. Pursuing challenging opportunities within esteemed organizations to leverage versatile skill set and enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
DCLM (Deputy Cluster Manager)
Zepto
Bangalore
08.2025 - 12.2025
- Managed 10 dark stores with an average of 20,000 orders daily.
- Oversaw a large team of 400 outsourced staff to optimize performance.
- Ensured Input/Output KPIs met across all dark stores within the cluster.
- Maintained inventory hygiene, customer experience speed, and quality control standards.
- Coordinated planning and budgeting efforts with operational teams.
- Led daily meetings to promote consistency and alignment across operations.
Inventory Lead
Flipkart India PVT LTD
Kolkata
07.2024 - 08.2025
- Taking Care of whole Inventory(2.5lakh) part of FC.
- Define Track and manage key performance parameters and work towards productivity scale up.
- Manage Large team of outsourced staff directly and indirectly (200).
- Own responsibility of independent shift and manage the operation end to end.
- Drive improvements in performance across multiple sub function within the FC.
- Drive continuous improvement and build lean culture within FC.
RCLM (Rider Cluster Manager)
Zepto
Kolkata
01.2024 - 07.2024
- Work closely with all the functions to achieve overall business goals.
- Ensuring that every individual store team focus on rider Safety, Quality, behavior control, and ensuring traffic rules are followed by them.
- Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary.
- Monitor real time service levels and schedule adherence, and minimize leakages such as RTO.
- Perform ad-hoc analysis and reports based on business needs.
- Working on OPH (order per hour), EPH (Earning per hour) to increase riders efficiency.
- Lead/manage the team-ensure the KRAs of the team members are met and assist/train then in achieving the same.
- Making plans on fleet logins and requirements based on projected orders and ensuring zero order loss at any operational hours.
- Working on overall Cost Per Order (CPO) of the store and making plans on how to reduce them and to execute them.
- Handling a fleet of 500-600 of the last mile fleet and should be good at grievance handling.
Lead DS Operation
Flipkart India PVT LTD
Bangalore
04.2021 - 04.2023
- Currently Managing 5 Dark Stores. (Order Per Day-5000)
- Manage Large team of outsourced staff directly and indirectly (200).
- I need to ensure Input/Output KPI are meeting across all Dark Stores in my Cluster.
- I need to maintain Inventory Hygiene, Customer Experience speed and Quality Control.
- Coordination with team regarding Planning and Budgeting.
- I need to lead daily meetings, Ensuring consistency across operational teams.
Store Operation Manager
Air Plaza Retail Holdings Private Limited
Berhampore
12.2018 - 03.2021
- Oversaw store operations and allocated responsibilities.
- Managed budgets, inventory, and customer service.
- Maintained retail standards and achieved sales targets.
- Coordinated floor management and training.
- Ensured compliance with health and safety regulations.
- Managed staff and handled customer queries.
- Maintained records and budgets.
Assistant Manager
Reliance Industries Limited
Silchar
01.2018 - 12.2018
- Oversaw store operations and allocated responsibilities.
- Managed budgets, inventory, and customer service.
- Maintained retail standards and achieved sales targets.
- Ensured inventory control and retail standards adherence.
- Managed staff and handled customer queries.
- Maintained records and budgets.
- Adhered to health and safety regulations.
Warehouse Manager
Future Retail LTD (Big Bazar)
Gangtok
02.2016 - 01.2018
- Strategically managed the warehouse.
- Oversaw receiving, warehousing, and distribution.
- Maintained health and safety standards.
- Managed stock control and budgets.
- Liaised with clients and suppliers.
Education
PGDM - Operation Management
Calcutta Business School
Kolkata01.2016
B. Tech - Electrical and Electronics Engineering
Ayaan College of Engineering & Technology
HYD01.2013
Higher Secondary -
Kartickpur Deganga Adarsha Vidyapith
WBHSC01.2009
Secondary -
Kartickpur Deganga Adarsha Vidyapith
WBBSE01.2007
Skills
- Microsoft Word (Intermediate)
- Microsoft Excel (Advanced)
- Microsoft PowerPoint (Advanced)
- SAP expertise
- KPI management
- Inventory control
- Performance analysis
- Inventory management
- Team leadership
- Budgeting
- Quality control
- Operational planning
- Customer experience
- Safety compliance
- Process improvement
- Data-driven decision making
- KPI monitoring
- Training development
Languages
English
Hindi
Bengali
Internship
One-month Vocational Training at Subhas gram 220KV Substation.
Personal Information
Father's Name: Md Aftar Ali
Custom Section
- Sun Tracking Solar Panel, Major project.
- Summer internship at Big Bazaar, 8 weeks as part of my PG curriculum at Calcutta Business School.
Interests
Attended Entrepreneurship Awareness Camp. Participated in National Conference on Advance Business Research and Management Practices. Participated in Ethical Hacking Workshop.
Hobbies and Interests
- Cricket
- Carom
- Music
- Computer games
- Cooking
Disclaimer
I do hereby declare that the above-mentioned details are true to the best of my knowledge and belief.
Timeline
DCLM (Deputy Cluster Manager)
Zepto
08.2025 - 12.2025
Inventory Lead
Flipkart India PVT LTD
07.2024 - 08.2025
RCLM (Rider Cluster Manager)
Zepto
01.2024 - 07.2024
Lead DS Operation
Flipkart India PVT LTD
04.2021 - 04.2023
Store Operation Manager
Air Plaza Retail Holdings Private Limited
12.2018 - 03.2021
Assistant Manager
Reliance Industries Limited
01.2018 - 12.2018
Warehouse Manager
Future Retail LTD (Big Bazar)
02.2016 - 01.2018
PGDM - Operation Management
Calcutta Business School
B. Tech - Electrical and Electronics Engineering
Ayaan College of Engineering & Technology
Higher Secondary -
Kartickpur Deganga Adarsha Vidyapith
Secondary -
Kartickpur Deganga Adarsha Vidyapith