Naziya Hoble
Pune
Summary
My goal is to grow with a company where I can continue to learn, take on additional responsibility & to be an integral part of a competitive work environment, which would help me to grow both on the intellectual & personal front while contributing to the growth & success of the organization. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.
Overview
14
14
years of professional experience
Work History
Subject Matter Expert
CRIF Solutions private Limited
PUNE
12.2015 - Current
- Validating KYC and Financials details provided by the clients
- Compliance and Media Check (Negative Media Checks)
- Thoroughly and succinctly the KYC documents the research and analysis related to the KYC and financial activity and related entities of Clients, for an audience that included Management, Regulators, Internal Audit, Senior Managers, and Internal Compliance
- Analysed and Investigated clients to conduct detailed CDD, EDD and periodic review
- Ensure and delivery high standard of quality in the KYC files in adherence to the company's Policies and procedures
- Develop a good understanding of the overall KYC operations process and act as a subject matter expert to support the team
- Keep accurate track record of all assigned requests, from receipt through execution of requests.
Sr. Customer Care Executive & Process Auditor
Tata Business Support Services
11.2012 - 11.2015
- Handled inbound & outbound Customer service complaints & queries from PAN India customers
- Auditing complaints & Wrap ups on daily basis
- Publishing daily, weekly & monthly dashboard
- Maintaining MIS of the entire process and resources.
Customer Care Executive
Vodafone Essar Limited
09.2010 - 10.2012
- Handled inbound Customer service complaints & queries from Maharashtra & Goa Customer
- Involve in handling customer escalations and trouble shooting
- Worked as a trainer and mentor for the new employees
- (Training Batch)
Education
Bachelor of Arts (B.A) -
Shivaji University
01.2008
HSC -
DKASC School
01.2005
SSC -
01.2003
Skills
- MS Office
- Customer Service
- Teamwork Skills
- Time Management
- Hardworking
- Data Analysis
- Research
Accomplishments
- Awarded the Crif Excellence Award in 2017.
- Awarded as a Star Performer in 2019.
- Awarded as a Spot Award in 2023.
Language Proficiency
English, Hindi, Marathi
Disclaimer
I do hereby declare that the above given information is true and accurate up to the best of my knowledge and belief.
Timeline
Subject Matter Expert
CRIF Solutions private Limited
12.2015 - Current
Sr. Customer Care Executive & Process Auditor
Tata Business Support Services
11.2012 - 11.2015
Customer Care Executive
Vodafone Essar Limited
09.2010 - 10.2012
Bachelor of Arts (B.A) -
Shivaji University
HSC -
DKASC School
SSC -
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