Samarjeet Singh
Subject Matter Expert
New Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Subject Matter Expert
techmahindra ltd
GREATER NOIDA
11.2022 - Current
- Designed and prepared technical reports, studies, and related documentation.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Installed, configured and monitored new system features based on user needs.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Identified and recommended new products based on market research and consumer analysis.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Supported enterprise and business goals by introducing new product and service offerings.
- Improved user productivity and efficiency through system training and support.
SENIOR TECHNICAL SUPPORT
TECH MAHINDRA LIMITED
GREATER NOIDA
12.2019 - 11.2022
- Maximized use of hardware and software by training users and interpreting instructions.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Prepared references for users by writing clear operating instructions.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to incoming sales leads and requests for technical support.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
EXECUTIVE CS
SBICARDS &PAYMENT SERVICE PVT LTD
GURUGRAM
04.2017 - 06.2019
- Increased efficiency and team productivity by promoting operational best practices.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Process Associate
club telecom
gurugram
03.2016 - 03.2017
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Education
Bachelor of Engineering - BE MECHANICAL ENGINEERING
Gwalior Institute of Technology & Science Gwalior
Gwalior 09.2011 - 06.2015
HIGH SCHOOL -
MAHIBIRI SARAWATI VIDYA MANDIR M PURAM SIWAN
BIHAR 04.2007 - 05.2008
SENIOR SECONARY(12TH) - PCM
RPS RESEIDENTIAL SCHOOL DANAPUR BIHAR
PATNA 06.2008 - 07.2010
Skills
Decision-Making
Accomplishments
- Supervised team of 23 staff members.
- Documented and resolved technical issues which led to customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained daily KRAs and KPIs for the entire team.
- Achieved best mentor award by completing given tasks with accuracy and efficiecny.
Certification
Lean six sigma (yellow belt), [sparren &gewin consulting}
AWARED BRAVO AWARD TWICE
provided for repeatedly demonstration of the core values of Rise and driven positive change at work.supported best in the TEAM.
Timeline
Lean six sigma (yellow belt), [sparren &gewin consulting}
05-2023
Subject Matter Expert
techmahindra ltd
11.2022 - Current
SENIOR TECHNICAL SUPPORT
TECH MAHINDRA LIMITED
12.2019 - 11.2022
EXECUTIVE CS
SBICARDS &PAYMENT SERVICE PVT LTD
04.2017 - 06.2019
Process Associate
club telecom
03.2016 - 03.2017
Bachelor of Engineering - BE MECHANICAL ENGINEERING
Gwalior Institute of Technology & Science Gwalior
09.2011 - 06.2015
SENIOR SECONARY(12TH) - PCM
RPS RESEIDENTIAL SCHOOL DANAPUR BIHAR
06.2008 - 07.2010
HIGH SCHOOL -
MAHIBIRI SARAWATI VIDYA MANDIR M PURAM SIWAN
04.2007 - 05.2008
Similar Profiles
Ashish Gopal BanerjeeAshish Gopal Banerjee
Associate Delivery Head at Techmahindra LtdAssociate Delivery Head at Techmahindra Ltd
ANKIT SHUKLAANKIT SHUKLA
Sr. Software Engineer at TechMahindra LtdSr. Software Engineer at TechMahindra Ltd
Vaibhav KavimandanVaibhav Kavimandan
Manager Operations - BPS at Techmahindra LtdManager Operations - BPS at Techmahindra Ltd
Ankit TanejaAnkit Taneja
Founder at Uphaar - Roohani EnterprisesFounder at Uphaar - Roohani Enterprises
Ajit SinghAjit Singh
Financial Modeling Student(Internship) at InvactFinancial Modeling Student(Internship) at Invact