Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
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Nazrul Hassan

Backend Developer
Nalbari

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Branch Operations Manager

HDFC Bank Ltd
Rampura Phul
04.2013 - 07.2016
  • Maintained branch files for major accounts, investments and employees.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Boosted sales and customer loyalty through incentive programs.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Cooperated with WBO,Loan teams for timely sanction, disbursal of loans and meet banks objectives.
  • Performed monthly and annual audit checks
  • Optimize account opening TAT
  • Account opening of NRI, foreign remittances
  • Controlling office expenditures

Customer Service Manager

ICICI Bank Ltd
Barnala
04.2007 - 04.2013
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Verification of transactions, ATM handling and technical problems
  • Processing special requests like internet password generation for non-individual accounts
  • Scrutinizing account opening forms so that account opening TAT is minimized

Education

Bachelors of Commerce - Commerce

Ahmedabad College of Arts And Commerce
Ahmedabad
05.2001 - 04.2004

Skills

Customer Service

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Software

Backend Development

Certification

AMFI and IRDA

Interests

Music,yoga and gardening

Timeline

Branch Operations Manager

HDFC Bank Ltd
04.2013 - 07.2016

Customer Service Manager

ICICI Bank Ltd
04.2007 - 04.2013

Bachelors of Commerce - Commerce

Ahmedabad College of Arts And Commerce
05.2001 - 04.2004

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Nazrul HassanBackend Developer