Hi, I’m
Avinash Saxena
Raipur
Summary
Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Logical operations manager skilled in problem-solving and creative decision-making. Frequently acknowledged for quality leadership abilities.
Banking professional highly successful at account and branch management. Extensive knowledge of banking products and services as well as business development and marketing. Personable leader with impressive customer service skills.
Overview
8
years of professional experience
Work History
HDFC Bank LtdRaipur
Branch Operations Manager
02.2019 - Current
Job overview
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained branch files for major accounts, investments and employees.
- Completed daily Bank Secrecy Act reports.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Gathered and reviewed customer feedback to improve operations.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Managing branch's operations and monitoring adherence and implementation of Banking Regulations and Internal Audit Guidelines and policies.
- Managing and monitoring relationship Managers productivity in Customer Engagement, Customer Onbaording and Their sales productivity.
- Monitoring transactions and customer profile as per AML policy and reporting of frauds.
Axis Bank LtdRaipur
Senior Customer Service Officer
06.2016 - 01.2019
Job overview
- Coordinated policies and procedures to target current and future needs of organization.
- Anticipated organizational, operational and process problems initiating improvements to address prevalent deficiencies.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Maintained customer account information database by canceling and updating customer accounts.
- Resolved Product or Service issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.
- Launched products to clients and prospects to capture cross-sell opportunities.
Axis Bank LtdBhopal
Sales Manager
09.2015 - 05.2016
Job overview
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 8 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Developed and implemented comprehensive salesperson training program.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Held weekly meetings with Area Sales Manager, DSA and Credit Team to identify techniques to overcome sales obstacles.
Century Textiles LtdRaipur
Apprentice Trainee
12.2011 - 12.2012
Job overview
- Adhered to quality assurance, performance and compliance standards.
- Lubricated and cleaned machines and devices and work tools to maintain optimum performance.
- Assisted equipment operators in alignment, movement and adjustment of equipment and materials.
Education
Manipal Global EducationBengaluru
Post Graduate Diploma from Banking And Financial Support Services
09.2015
Swami Vivekanand Technical UniversityBilaspur
Bachelor Of Engineering from Electronics And Telecommunications
06.2011
Century Cement Higher Secondary SchoolBaikunth
Higher SECONDARY-XIIth from Mathematics And Science
05.2007
Century Cement Higher Secondary SchoolBaikunth
from High School - Xth
06.2004
Skills
- Operational Efficiency
- Customer Service
- Corrective Actions
- Sales Support
- Prioritizing and Planning
- Proactive and Focused
- Branch Operations Management
- Work Prioritization
- Operational Reporting
- Customer Inquiries
- Compliance Assessments
- Account Reviews
- Mentoring and Training
- Process Improvement
- Banking Products and Services
- Performance Review
- Customer Transactions
- Regulatory Compliance
- Problem Anticipation and Resolution
- Financial Analysis
- Bank Transaction Processing and Authorisations
- Cross-Selling and Upselling
- Regulatory Submissions
- Team Meetings
- Anti Money Laundering (AML)
Timeline
Branch Operations Manager
HDFC Bank Ltd
02.2019 - Current
Senior Customer Service Officer
Axis Bank Ltd
06.2016 - 01.2019
Sales Manager
Axis Bank Ltd
09.2015 - 05.2016
Apprentice Trainee
Century Textiles Ltd
12.2011 - 12.2012
Manipal Global Education
Post Graduate Diploma from Banking And Financial Support Services
Swami Vivekanand Technical University
Bachelor Of Engineering from Electronics And Telecommunications
Century Cement Higher Secondary School
Higher SECONDARY-XIIth from Mathematics And Science
Century Cement Higher Secondary School
from High School - Xth
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