Taruna Arora
HARIDWAR
Summary
Dynamic Branch Operations Manager at KOTAK MAHINDRA BANK LTD, skilled in elevating customer satisfaction and streamlining operational processes. Utilized robust leadership and analytical skills to mentor staff and uphold regulatory standards, fostering enduring connections with over 150 customers daily while maximizing resource distribution and performance evaluation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
KOTAK MAHINDRA BANK LTD
HARIDWAR
12.2015 - Current
- Managed branch operations, ensuring customer service excellence and efficient financial transactions.
- Oversaw staff performance, training, and development to maximize team potential.
- Ensured compliance with all relevant laws, regulations, and internal policies.
- Cultivated relationships with over 150 customers daily to enhance satisfaction and loyalty.
- Supervised tellers and loan officers to maintain operational efficiency.
- Coordinated preparation of materials for external audits and financial reporting.
- Managed inventory levels of cash and supplies, optimizing resource allocation.
Education
HNB Garhwal University -
HNB Garhwal University
2014
A.M.S.S HARIDWAR State Board -
A.M.S.S HARIDWAR State Board
2010
A.M.S.S HARIDWAR State Board -
A.M.S.S HARIDWAR State Board
2008
Skills
- Regulatory compliance
- Financial transactions
- Staff training
- Operational efficiency
- Customer relationship management
- Inventory management
- Performance assessment
- Conflict resolution
- Regulatory compliance
- Financial transactions
- Staff training
- Operational efficiency
- Customer relationship management
- Inventory management
- Performance assessment
- Conflict resolution
Certification
- IRDA license - certified
- NISM License - Series VA - Mutual Fund Distribution
Languages
Hindi
First Language
Punjabi
Proficient (C2)
C2
English
Advanced (C1)
C1
Accomplishments
- DARE ACHIEVER IN EACH REAGIONAL DRIVES
- PAN INDIA RANK HOLDER IN SCORE CARD
References
References available upon request.
Timeline
Branch Operations Manager
KOTAK MAHINDRA BANK LTD
12.2015 - Current
HNB Garhwal University -
HNB Garhwal University
A.M.S.S HARIDWAR State Board -
A.M.S.S HARIDWAR State Board
A.M.S.S HARIDWAR State Board -
A.M.S.S HARIDWAR State Board
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