N D Rajesh
Bengaluru
Summary
A results-driven management professional with over 6 years of experience in client account management, and a total of 8+ years in subtitling.
Proactive and skilled in navigating deadline-driven environments, adept at leveraging expertise to enhance client and stakeholder relationships, and deliver superior outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead (POD Lead)
Deluxe Entertainment Distribution IND Pvt Ltd
BENGALURU
12.2023 - Current
- Served as primary contact for Universal and Paramount Studio clients, coordinating between clients and production teams.
- Worked with operational leaders to identify workflow efficiencies in media and entertainment sectors.
- Collaborated across departments to define project scope, leading kick-off calls and strategy meetings.
- Managed a team of four senior account coordinators overseeing subtitling production.
- Oversaw a team of fifteen account coordinators as POD lead, ensuring smooth operations.
- Mentored senior and account coordinators, conducting performance reviews to enhance professional growth.
- Presented quality audit reports to stakeholders, detailing project progress and resource needs.
- Evaluated support requirements with foreign offices in Los Angeles, addressing issues proactively.
Account Coordinator – Client services
Deluxe Entertainment Distribution IND Pvt ltd
BENGALURU
05.2018 - Current
- Acquires and assimilates client information relevant to each project and passing the information on to operational areas in a concise and structured way.
- Communicate regularly with client regarding project performance metrics.
- Proactively identify potential issues/problems with ongoing projects, formulate communications and solutions with stakeholders and clients.
- Develop and maintain relationships with clients to their satisfaction.
- Manage changes and exceptions with clients.
- Ensure global team invoices clients within required timelines. Address all requirements needed for timely and accurate financial reporting.
- Coordinates with all departments and foreign affiliate offices in Los Angeles, London, and Bangalore during the preplanning and execution phases of the projects.
Account Specialist (SME) – Client services
Deluxe Entertainment Distribution IND Pvt ltd
06.2022 - 12.2023
- Acted as the primary point of contact for high priority clients, facilitating communication between clients and the production team to effectively manage internal capacity and meet external demands and expectations
- Collaborated with management and internal stakeholders to identify and implement workflow and operational efficiencies in response to the dynamic nature of the media and entertainment industry
- Led cross-departmental collaboration efforts to evaluate project scope, facilitate project kick-off and status calls, develop executive summaries, cost estimates, and strategy meetings
- Updated and maintained all work instructions, user guides, templates, and reference documents to align with the latest guidelines and standards
- Presented quality audit reports to stakeholders, providing updates on team progress and forecasts, identifying and escalating issues, and assessing the need for support from foreign offices to align with organizational goals
Senior Account Coordinator – Client services
Deluxe Entertainment Distribution IND Pvt ltd
12.2020 - 06.2022
- Proactive in taking on additional tasks and responsibilities to support the Account Manager and provide adequate backup.
- Works with coordinators to ensure day-to-day production is running effectively and identify potential issues with the project in process, formulate response and solution and communicate back to the client.
- Representative of the global AC team and client services department for UAT testing on the production platform for sprint release enhancements and raising JIRA tickets whenever required.
- Creates workflow documents and department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
Education
Bachelor of Engineering - Information Science Engineering
The Oxford College of Engineering
Bengaluru01.2016
Pre-University College - Bengaluru
S.B.M Jain College
Bengaluru01.2012
Class X - CBSE
Army Public school
Bengaluru01.2010
Skills
- Time management and multitasking
- Client communication
- Project management
- Resource allocation
- Stakeholder engagement
- Cross-departmental collaboration
- Team leadership
- Coaching and mentoring
- Corporate communications
Certification
- Frontline Managers Program
- Feedback skills
- Presentation skills
- Train The Trainer
Accomplishments
- Received the ‘Clearest Coordinator Award’ for being able to tackle large volumes of work without a dip in the quality of work, and ensuring atypical client requirements are achieved
- Received the ‘Customer First Award’ for meeting and exceeding the expectations of customers by constantly striving to provide better service and build a strong relationship
- Received the ‘Clearest Coordinator Award’ for demonstrating clear schedules with minimal errors and ensuring client specs are followed
- Received the 'Excellence Award' for constantly meeting client expectations while maintaining 100% quality
Other details
- Date of Birth: 8th Aug 1994
- Nationality: Indian
Timeline
Team Lead (POD Lead)
Deluxe Entertainment Distribution IND Pvt Ltd
12.2023 - Current
Account Specialist (SME) – Client services
Deluxe Entertainment Distribution IND Pvt ltd
06.2022 - 12.2023
Senior Account Coordinator – Client services
Deluxe Entertainment Distribution IND Pvt ltd
12.2020 - 06.2022
Account Coordinator – Client services
Deluxe Entertainment Distribution IND Pvt ltd
05.2018 - Current
Bachelor of Engineering - Information Science Engineering
The Oxford College of Engineering
Pre-University College - Bengaluru
S.B.M Jain College
Class X - CBSE
Army Public school
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