Nectar R Thampi

Customer Service Representative

Bangalore

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Languages

Work History

Digital interaction advisor

[24]7.ai India

09.2018 - 01.2020

Analyzing customer problems, diagnosing issues, documenting issues, explaining service contract provisions, providing technical support, receiving inbound chat inquiries, and suggesting new content for the knowledge base.

Operations Analyst

First Advantage Global Operating Centre

02.2020 - Current

Conducting pre-employment background verifications of Corporate screening for candidates through outbound calls, chats and emails and giving updates on the status of their applications to both candidates and employers, coordinating with the case managers and account managers of the updates regarding the same. Assisting with post-accident drug testing, CV Reports and reporting to the US Team Lead.

Education

Skills

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Personal Information

Father's Name: V P Radhakrishnan
Date of Birth: 10/05/1990
Gender: Male
Nationality: Indian
Religion: Christian

Mother Tongue

Malayalam

Permanent Address

'Silk', Vengeri P.O, Thadambattuthazham, Kozhikode, 673010, India

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Interests

Playing Badminton

Swimming

Playstations

Timeline