Summary
Overview
Work History
Education
Skills
Personal Information
Mother Tongue
Permanent Address
Disclaimer
Interests
Timeline
Generic
Nectar R Thampi

Nectar R Thampi

Customer Service Representative
Bangalore

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
4
4
Languages

Work History

Digital interaction advisor

[24]7.ai India
09.2018 - 01.2020
  • Analyzing customer problems, diagnosing issues, documenting issues, explaining service contract provisions, providing technical support, receiving inbound chat inquiries, and suggesting new content for the knowledge base.

Operations Analyst

First Advantage Global Operating Centre
02.2020 - Current
  • Conducting pre-employment background verifications of Corporate screening for candidates through outbound calls, chats and emails and giving updates on the status of their applications to both candidates and employers, coordinating with the case managers and account managers of the updates regarding the same. Assisting with post-accident drug testing, CV Reports and reporting to the US Team Lead.

Education

Skills

    Good teaching /training skills

    Good time management and organizational skills

    MS-Word

    MS-Outlook

    MS-Excel

    Customer Service

    Personal Information

    • Father's Name: V P Radhakrishnan
    • Date of Birth: 10/05/1990
    • Gender: Male
    • Nationality: Indian
    • Religion: Christian

    Mother Tongue

    Malayalam

    Permanent Address

    'Silk', Vengeri P.O, Thadambattuthazham, Kozhikode, 673010, India

    Disclaimer

    I hereby declare that the information furnished above is true to the best of my knowledge and belief.

    Interests

    Playing Badminton

    Swimming

    Playstations

    Timeline

    Operations Analyst

    First Advantage Global Operating Centre
    02.2020 - Current

    Digital interaction advisor

    [24]7.ai India
    09.2018 - 01.2020

    Nectar R ThampiCustomer Service Representative