Playing Badminton
Nectar R Thampi
Customer Service Representative
Bangalore
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Digital interaction advisor
[24]7.ai India
09.2018 - 01.2020
- Analyzing customer problems, diagnosing issues, documenting issues, explaining service contract provisions, providing technical support, receiving inbound chat inquiries, and suggesting new content for the knowledge base.
Operations Analyst
First Advantage Global Operating Centre
02.2020 - Current
- Conducting pre-employment background verifications of Corporate screening for candidates through outbound calls, chats and emails and giving updates on the status of their applications to both candidates and employers, coordinating with the case managers and account managers of the updates regarding the same. Assisting with post-accident drug testing, CV Reports and reporting to the US Team Lead.
Education
Skills
Good teaching /training skills
Good time management and organizational skills
MS-Word
MS-Outlook
MS-Excel
Customer Service
Personal Information
- Father's Name: V P Radhakrishnan
- Date of Birth: 10/05/1990
- Gender: Male
- Nationality: Indian
- Religion: Christian
Mother Tongue
Malayalam
Permanent Address
'Silk', Vengeri P.O, Thadambattuthazham, Kozhikode, 673010, India
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Interests
Swimming
Playstations
Timeline
Operations Analyst
First Advantage Global Operating Centre
02.2020 - Current
Digital interaction advisor
[24]7.ai India
09.2018 - 01.2020