Akhil Koluvula
Hyderabad
Summary
Results-driven Digital Interaction Advisor with extensive experience at [24]7.ai, specializing in CRM system integration and customer issue resolution. Successfully enhanced customer satisfaction through technical troubleshooting and strategic team collaboration. Proven ability to improve operational efficiency with a focus on problem-solving and effective communication.
Overview
2
2
years of professional experience
Work History
Digital Interaction Advisor
[24]7.ai
Hyderabad
10.2024 - Current
- Processed customer inquiries in a timely manner.
- Managed customer queries through emails and chats, ensuring timely issue resolution.
- Utilized effective communication skills to relay accurate information on products and services.
- Discovered ways to enhance sales through understanding of customer demands.
- Diagnosed and fixed issues concerning product functionality.
- Handled recording of all customer engagements via CRM tools.
- Work with internal teams to address complex customer grievances.
- Maximized operational efficiency at call centre.
- Developed and maintained quality rapport with high-profile accounts.
Executive
Square Business Services Pvt. Ltd
Hyderabad
05.2023 - 07.2024
- Specialized in customer service and communications.
- Resolved customer queries in a prompt manner to enhance satisfaction.
- Handled customer requests through chat and email promptly.
- Demonstrated strong communication skills to assist customers.
- Skilled in utilizing CRM systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Pg Diploma - Fire and Safety Engineering
NCVSTE
Warangal03-2023
B Tech - EEE
Vaagdevi Engineering College
Warangal08-2022
INTERMEDIATE - MPC
Sri Balaji Junior College
Warangal03-2018
SSC -
ZPP Secondary School
Warangal03-2016
Skills
- Effective Communication Skills
- Fast and Accurate Typing
- Strong Oral Presentation Skills
- Effective Troubleshooting Abilities
- Problem-Solving Mindset
- Team Collaboration Skills
- Self-Directed Work Capability
- Experienced with Desktop Software Applications
- Skilled in Windows XP Operations
- Proficient in Microsoft Outlook
- Proficient in Overtime Scheduling
- CRM System Integration
- Technical Troubleshooting
- Customer Interaction via Live Chat
- Online chat and email
Accomplishments
- State level Handball Championship in 2016.
- Training for and completing a Marathon personal best of 50 min in 2019.
- NCC (B) certificate Army wing in 2021.
- NSS volunteering to social activities like blood donation and cleaning camps.
Projects
FIRE SAFETY AND PREVENTION PLANNING, This project involves installing or improving existing fire prevention systems, such as fire alarms and sprinklers, as well as educating the public on how to prevent and respond to fires. Fire safety projects can also involve enhancing buildings and structures to reduce the spread of fire or establishing emergency evacuation plans.
Hobbies and Interests
- Engaging in outdoor activities, such as swimming and running.
- Cooking and experimenting with flavors.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Timeline
Digital Interaction Advisor
[24]7.ai
10.2024 - Current
Executive
Square Business Services Pvt. Ltd
05.2023 - 07.2024
Pg Diploma - Fire and Safety Engineering
NCVSTE
B Tech - EEE
Vaagdevi Engineering College
INTERMEDIATE - MPC
Sri Balaji Junior College
SSC -
ZPP Secondary School
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