Neelam Kaushik
New Delhi,DL
Summary
At HBS Solutions Pvt Ltd, I excelled as a Customer Relationship Manager, leveraging CRM software proficiency and team leadership to surpass annual business targets. My role was pivotal in managing a 1000+ customer database, significantly contributing to a 50 lakh turnover through strategic sales and support, demonstrating a strong blend of technical acumen and customer management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager (Tally Software)
HBS SOLUTIONS PVT LTD
New Delhi
01.2013 - Current
- Engage in sales activities for Tally software, including sales pitches, demonstrations, and negotiations.
- Provide comprehensive support and assistance to customers utilizing Tally software for their business needs.
- Manage and maintain a database of over 1000 customers, ensuring timely follow-up and resolution of queries.
- Collaborate with the sales team to achieve annual business targets, contributing to a total business turnover of approximately 50 lakhs annually.
- Act as a liaison between customers and the technical support team, facilitating timely resolution of technical issues.
- Continuously update product knowledge and stay abreast of industry trends to provide informed recommendations to customers.
Education
Bachelor of Commerce - Accounting
Delhi University
New Delhi, India06.2020
Skills
- CRM software proficiency
- Work Planning and Prioritization
- Computer Skills
- Customer Relationship Management
- Team Leadership
Certification
Certified in AI Prompt Engineering From Be10x. By Mr. Aditya Goenka.
Certified in Digital Marketing From Be10x.By Mr. Aditya Goenka.
Certified In Data Analytics From Tech tip 24 By Miss Aditi Gupta
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Relationship Manager (Tally Software)
HBS SOLUTIONS PVT LTD
01.2013 - Current
Bachelor of Commerce - Accounting
Delhi University