NEELAM THAKUR

Role Description:

Application Development Lead for P&R team’s Payments Product Processor development team. Interact with the key stakeholders from product, operations and other teams for handling of application activities & new projects. Daily interact with development Project Manager, the development, testing, and production support teams, as well as other departments within Citigroup (such as the System Administrators, Database Administrators, Data Centre Operations, and Change Control groups) for TTS platforms.

Well versed with GPP payments product with strong expertise on product technical, deployment & functional behavior.

Have exceptional communication skills across both technology and the business and will have a high degree of visibility. Rigorous technical manager with a strong understanding of how to build scalable, enterprise level global applications

Dependable and resourceful software professional who can comfortably work in a large development team in a globally distributed, dynamic work environment that fosters diversity, teamwork and collaboration. The ability to work in high-pressured environment is essential.

Technical / Functional Proficiency:

• Responsible for providing technical leadership of multiple large scale/complex software solutions, even by extending the existing platform through custom development, customization and integration with in-house solutions and vendor solutions leading to a complete platform that caters to key business requirements.
• Responsible for implementing ISO MTX migration across APAC countries with robust solution for both hardware & software solutions.
• Design, code, test, document and implement application release projects as part of development team.
• Strong GPPSP SME knowledge to design payment flows & provides solution.
• Strong experience in working with various Payments schemes, preferably Faster Payments scheme of any country, and Payments messaging formats such as ISO 8583, ISO 20022, and SWIFT etc.
• Experience in building enterprise transaction-based system with focus on recovery, stability, reliability, scalability and performance.
• Experience in working on JMS / MQ applications.
• Technical exposure will be preferable.
• Work closely with Program Management and Quality Control teams to deliver quality software to agreed project schedules.
• Certified agile scrum master
• Proactively notify Development Project Manager of risks, bottlenecks, problems, issues, and concerns.
• Compliance with Citi's System Development Lifecycle and Information Security requirements
  

Leadership Skills:

• Excellent organization skills, attention to detail, and ability to multi-task
• Demonstrated sense of responsibility and capability to deliver quickly
• Excellent communication skills. Clearly articulating and documenting technical and functional specifications is a key requirement.
• Proactive problem-solver
• Relationship builder and team player
• Negotiation, difficult conversation management and prioritisation skills
• Flexibility to handle multiple complex projects and changing priorities
• Excellent verbal, written and interpersonal communication skills
• Good analytical and business skills
• Promotes teamwork and builds strong relationships within and across global teams
• Promotes continuous process improvement especially in code quality, testability & reliability

Responsible (Product Owner) for the delivery and management of ITSM tools, processes, and technology through the deployment of enterprise tools such as Service Now and BMC Remedy to support the SCB estate of 2,000 IT Business Applications, 90,000 users, and over 500,000 IT assets spread across 65 countries.

Developed for the CIO Domains, Enterprise-wide Product Epics, Stories and Roadmaps for the implementation for Service Now ITOM, Discovery and SAAM Service Mapping for Global Applications. Responsible for defining Cloud (AWS and Azure) strategy and implementation for Service Now Discovery. Product Owner role to ensure SNOW products delivered by Engineering met the standards expected by Stakeholders.

Responsible for the Design, Implementation and Operation of “Application Service Mapping” for 2,000 SCB applications, which ensured that Applications and IT Infrastructure were defined, and scanned automatically to maintain ‘Service Maps”, supporting Impact Analysis, Event Co-relation, Obsolescence, Governance & Compliance. This also enabled rapid and resolution of Incidents from Infrastructure to Applications, through defined Service Maps and accurate CMDB Inventory.

Defined and implemented Asset Discovery solutions from Remedy and Service Now to ensure that all IT assets (hardware, software, networks, storage and relationships) are scanned and discovered into the Corporate CMDB, ensuring completeness coverage of data for consumers such as Vulnerability teams, Support teams and Technology governance.

Developed ITSM Real Time ITSM Monitoring Insights & Tools for Standard Chartered Bank Global Command Centre (CnC) in Kuala Lumpur which provided a 24x7 Capability to monitor Global Applications.

Product Owner and responsible for the adoption development and delivery of complementary data analytics tools such as AI, Elastic, Hadoop, Splunk, eMite, Micro Strategy, Power BI, eMite to develop and support Real Time ITSM Dashboards to CIO Domain Support Teams for 2,000 Applications. Roles included Vendor Management, Contract Management and Stakeholder Management for deployed tools.

Global Process and Product owner for first Knowledge Management (KM) implementation in SCB. Implemented KCS Processes and Service Now ITSM Tools & Chatbots to enable cross Domain adoption of Knowledge Management. Responsible for the design, and implementation of ITSM tools to support KM in SCB.

• Experienced PMP Project Manager in Technology Operations & Delivery, for IT Management, Service Revenue Management, Service Delivery, Strategy Planning, IT Infrastructure Services, and Vendor Management.
• Successfully supported the management of global strategic IT initiatives involving re-engineering of business processes, operations, and enterprise applications for a global Retail Leading Organization.
• Proven ability to translate business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training and ongoing support. INTERNAL
• Successfully implemented projects on time and with quality. Supervised projects, often concurrently through all stages of project management life cycle, directed integration, Scope, Cost estimates, Risk Analysis & Resolution.
• Leveraged project management knowledge to develop clear, complete and concise Business and system requirements and identify critical path. Apart from Billed projects, I have been continuously working with team to deliver initiative projects from our end, also been an active member of community, have been part of sport committee for conducting corporate sports for the well-being of employees.

Technology Support executive, providing customer support for IT software and Network related queries.

Provided Level 2 Support for Accenture Customers, with a focus on SQL Database support, Incident and Service Management.

Successfully delivered Hilton hotel website(client), provided automated solutions, Cost saving ideas, managed stakeholder engagement, Training, Develop Project plan, requirements gathering.

Define processes between Accenture systems and third party, BRD documentation & Use case diagrams.

Gained fair amount of knowledge on processes related to ITSM, Agile and ITIL framework.

• Validated results and performed quality assurance to assess accuracy of data.
• Oversaw installation of software programs and hardware systems to meet requirements.
• Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
• Researched and recommended process improvements designed to mitigate operational and financial risk.
• Documented procedures and business processes and shared information with appropriate stakeholders.
• Boosted information sharing by enhancing interfaces between computer systems.
• Performed revenue recognition audits of subsidiaries to achieve compliance.