Neelanshu Sharma
New Delhi
Summary
Results-driven Junior Relationship Executive known for high productivity and efficiency in task completion. Skilled in client relationship management, conflict resolution, and communication strategies. Excel at empathy, active listening, and adaptability, ensuring successful client interactions and long-term engagement.
Overview
2
2
years of professional experience
Work History
JUNIOR RELATIONSHIP EXECUTIVER
MUTHOOT FINANCE LTD
NEW DELHI
11.2022 - 09.2024
- Developed and implemented comprehensive customer relationship management plans.
- Provided customers with product information, pricing updates, and other relevant data.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Identified potential new customers through various channels such as social media and email campaigns.
- Developed presentations to showcase the company's products and services to prospective clients.
- Prepared reports on key metrics such as customer retention rates, lead conversion rates.
- Established effective communication channels between the organization and its customers via emails, phone calls, text messages.
- Ensured compliance with all applicable laws when dealing with customers' personal data or confidential information.
Education
MBA/PGDM -
Symbiosis Centre For Management and HRD
Pune01.2025
B.B.A/ B.M.S -
Guru Gobind Singh Indraprastha University (GGSIU)
01.2021
XIIth - English
01.2017
Xth - English
01.2015
Skills
- Operations
- Operations management
- Cash Handling
- Banking Operations
- Customer Relationship
- Customer Handling
- MS Office
- Customer Service
- Relationship Management
- Banking
Timeline
JUNIOR RELATIONSHIP EXECUTIVER
MUTHOOT FINANCE LTD
11.2022 - 09.2024
MBA/PGDM -
Symbiosis Centre For Management and HRD
B.B.A/ B.M.S -
Guru Gobind Singh Indraprastha University (GGSIU)
XIIth - English
Xth - English
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