Neelava Biswas

 Understand customer needs and develop plans to address them
 Identify key staff in client companies to cultivate profitable relationships
 Resolve customer complaints quickly and effectively
 Forward upselling and cross-selling opportunities to the sales team
 Promote high-quality sales, supply and customer service processes
 Aim to preserve customers and renew contracts
 Approach potential customers to establish relationships
 Gain solid knowledge of competitors

• Tele sales and follow-ups, Field Sales (walk-ins and on prior appointments), Product Demo (online and onsite) to be supported by the Product Trainers, Networking on social media, Send personalized emails, Share Greetings and get engaged on industry related/formal conversations
• Building in-depth knowledge of the product and keeping up with product and/or feature updates.
• Assessing the needs of customers and guiding them through their queries and/or issues.
• Implementing the standard operating procedures for carrying out sales processes.
• Executing daily, weekly, or monthly tasks assigned by the sales team manager.
• Keeping the customer updated about product modifications and new features.
• Working in cooperation with the customer support team to provide top-quality customer service.
• Actively generating new leads and close sales. Achieving weekly / monthly / quarterly / annual sales targets.
• Build and deepen relationships with customers to achieve increase in share of credit points wallet and revenues through the direct sales channel.
• Provide professional customer service to achieve high customer satisfaction and retention.
• Have complete knowledge of the customer base in terms of the profile, demographics and product scope.
• Ensure coverage of the customer base in accordance with business plans.
• Serve as one-point contact to the mapped customers of the assigned geography.

• Reached out to potential customers via telephone, email and in-person inquiries.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Created reports and presentations detailing business development activities.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Oversaw preparation of marketing copy, images, videos, emails and other collateral.
• Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
• Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
• Online Admission of students during Covid-19 (2020 – 2021) in School , College and University (UG and PG courses).