Neelesh Chidar
37A Sector-C Subhash Colony Bhopal
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Team Leader
SBM Control Room-Bhopal Municipal Corporation
Bhopal
09.2019 - Current
- Evaluate employee performance on skills basis and coached and trained 50 team members, increasing quality of work and employee motivation
- Manage company operations, including staff hiring, training, development, scheduling and supervision
- Schedule and give tours of transfer station, explaining process for garbage, recycling, yard debris and household hazardous waste
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Managed solid waste and ensured its proper recycling.
- Scheduled door to door collection routes for employees and assisted in resolving all customer complaints
- Maintained knowledge on all treatment storage plans and disposal of waste materials.
Customer Support Associate
Xtranet Technological Pvt Ltd
Bhopal
02.2018 - 03.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Marketing Executive
Smart Value Products & Services Ltd
Bhopal
06.2016 - 02.2018
- Promote company products
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Planned and organized public relations and promotional events.
- Conferred with advertising managers to develop and implement marketing plans.
- Directed hiring, training and performance evaluations for marketing and sales staff.
Education
Bachelor of Arts -
07.2023
Diploma in Computer Application -
01.2020
Higher Secondary School -
04.2014
Skills
- Team Supervision
- Experience in leadership
- Active listening
- Multitasking
- Call Center Operations
- Team management
- Training & development
- MS Excel & Word
- Internet Related Application
- Relationship building
- Decision-Making
Certificate
2019 – Computer Proficiency Certification Test (CPCT)
(Madhya Pradesh State Electronics Development Corporation)
Computer Proficiency – 45/75 (60%)
English Typing Test – 41.16 WPM
Hindi Typing Test – 28.07 WPM
Languages
English, Hindi
First Language
Additional Information
- Date of Birth - April 21,1997
- Gender - Male
Timeline
Team Leader - SBM Control Room-Bhopal Municipal Corporation
09.2019 - Current
Customer Support Associate - Xtranet Technological Pvt Ltd
02.2018 - 03.2019
Marketing Executive - Smart Value Products & Services Ltd
06.2016 - 02.2018
Indira Gandhi National Open University - Bachelor of Arts,
Makhanlal Chaturvedi University - Diploma in Computer Application,
School Of Excellence - Higher Secondary School,
Similar Profiles
Tanika DoveTanika Dove
PATIENT ACCESS TEAM LEAD at NORTHSIDE HOSPITAL MAIN ADMISSIONS /ROOM CONTROLPATIENT ACCESS TEAM LEAD at NORTHSIDE HOSPITAL MAIN ADMISSIONS /ROOM CONTROL
Melanie SwordsMelanie Swords
Site Manager/Operations and Transitions at SBM Management CorporationSite Manager/Operations and Transitions at SBM Management Corporation
Dejohn RoweDejohn Rowe
Video Editor, Replay Operator, Graphics Operator, Camera Operator at University of Kentucky Southeastern Conference Sports Network Control RoomVideo Editor, Replay Operator, Graphics Operator, Camera Operator at University of Kentucky Southeastern Conference Sports Network Control Room
Armaan KishoreArmaan Kishore
Customer Support Executive at RPM Global Services LLPCustomer Support Executive at RPM Global Services LLP
Rupanjali SharmaRupanjali Sharma
Teacher at Sarvodaya Public SchoolTeacher at Sarvodaya Public School