Neelima Kushwaha
IT Analyst
Gurugram, Haryana
Summary
IT Analyst with over 5 years of experience in Tata Consultancy Services. Software troubleshooting and problem solving. Provides support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
IT Analyst
Tata Consultancy Services
Gurugram
03.2019 - Current
- Provides End User Support to client of Jaguar Land Rover.
- Resolved malfunctions with systems and programs through troubleshooting.
- Provides technical support and guidance to resolve users computer hardware and software problems.
- This includes: installing, diagnosing, repairing, and maintaining all PC hardware and software to ensure optimal performance of the desktop/laptop environment.
- Communicates with users via phone, chat, email, and/or a support ticketing system using Remedy tool.
- Work on various tools to provide technical support like remedy, O365apps,sharepoint,SCCM,client center,support center, AD, RC,RDC etc.
System Engineer
Tata Consultancy Services
Gurugram
05.2016 - 02.2019
- Worked in Access Management Team provided access related support.
- Managed the employee database of users and job roles. Allow for addition, deletion, and change of job roles for internal and external users.
- Services provided to customer like - creation/deletion of corporate ID's, shared area access,RSA token etc.
- Worked on tools - Forefront Identity Manager(FIM),Active Directory,Putty and Identity and Access Management(IAM) etc.
Education
Masters in Statistics With Computer Programming -
Bundelkhand University
Jhansi 08.2014 - 07.2016
Bachelor of Computer Applications -
Bundelkhand University
Jhansi 08.2011 - 07.2014
Skills
Excellent Communication
Analytical and Critical Thinking
Problem-solving abilities
Troubleshooting and research
Computer Software Knowledge
Microsoft Office, Software Installation
Programming Languages - R and Python
AWS
Timeline
IT Analyst
Tata Consultancy Services
03.2019 - Current
System Engineer
Tata Consultancy Services
05.2016 - 02.2019
Masters in Statistics With Computer Programming -
Bundelkhand University
08.2014 - 07.2016
Bachelor of Computer Applications -
Bundelkhand University
08.2011 - 07.2014