NEELOFER M. LULLA
Mira Rd (E)
Summary
Accomplished senior professional specializing in customer service, actively seeking a challenging role within a forward-thinking organization. Proficient in training individuals in Communication. Demonstrated success in delivering compelling presentations and making substantial contributions to organizational objectives.
Overview
9
9
years of professional experience
Work History
Aviation Trainer
Aptech Aviation
03.2024 - 02.2025
- Teaching safety, first aid, grooming, and service.
- Ensuring comprehensive training by covering all essential aspects of aviation protocols and standards.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Obtained and organized manuals, guides and visual materials.
- Used role-playing, lectures, and simulations techniques.
Senior Cabin Crew
Spicejet Ltd
09.2016 - 02.2024
- Ensuring exceptional service delivery, leadership, and safety standards
- Proactively oversee cabin crew, conduct briefings, and contribute to a positive team environment
- Possess valuable insights into aviation industry practices, safety protocols, and regulatory compliance
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Served alcoholic beverages responsibly in accordance with local laws and company policies.
- Checked documents such as passports and visas to ensure compliance with international laws and regulations.
- Managed the safety and security of passengers on board aircrafts.
- Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.
Research Analyst
Datamatics Financial Ltd
05.2016 - 08.2016
- Actively engaged in comprehensive research activities, employing analytical tools and methodologies to gather, analyze, and interpret financial data
- Conducting market research, where I evaluated trends and provided insightful analyses to facilitate informed decision-making processes.
- This experience significantly enhanced my ability to provide valuable insights and contribute meaningfully to the achievement of the organization's objectives
Education
B.Com -
Tolani College of Commerce
Mumbai04.2016
HSC -
Tolani College of Commerce
Mumbai04.2013
SSC -
Bombay Cambridge Gurukul School
Mumbai04.2011
Skills
- MS Office
- Management Skills
- Teamwork
- Public Speaking
- Interpersonal Communication
- Feedback delivery
- First aid
Hobbies
- Painting
- Reading
- Writing - Blogs/Poems/Short Write-ups
- Badminton
- Star gazing
Languages
Hindi
First Language
English
Proficient
C2
Marathi
Advanced
C1
Gujarati
Elementary
A2
Timeline
Aviation Trainer
Aptech Aviation
03.2024 - 02.2025
Senior Cabin Crew
Spicejet Ltd
09.2016 - 02.2024
Research Analyst
Datamatics Financial Ltd
05.2016 - 08.2016
B.Com -
Tolani College of Commerce
HSC -
Tolani College of Commerce
SSC -
Bombay Cambridge Gurukul School