NEENA JOSEPH

Client - Health Care major in Switzerland

• Managed a portfolio of 13 applications, overseeing their operational performance and ensuring seamless functionality.
• Monitored and tracked Change Requests, Service Requests, and Incidents, ensuring timely resolution and adherence to service-level agreements (SLAs)
• Facilitated business and vendor communications, leading regular calls to address issues, prioritize tasks, and strengthen relationships with both internal stakeholders and external vendors.
• Built and maintained strong rapport with business teams and vendors, fostering collaboration to optimize application performance and drive continuous improvement.
• Prioritized projects and tasks based on key milestones and deadline requirements.
• Conducted regular operational reviews to identify areas for improvement.
• Troubleshot issues by diagnosing root causes and implementing effective solutions.
• Collaborated with internal teams to develop tailored solutions that met unique client needs.
• Built strong client relationships through consistent communication and proactive problem-solving.
• Developed innovative strategies to tackle complex business challenges, leading to increased client profitability.
• Identified improvement opportunities and implemented action plans to address them.
• Delivered high-quality solutions through thorough research and analysis of industry trends.
• Streamlined project management processes, enhancing efficiency and reducing overall costs.
• Presented findings and recommendations to executive stakeholders, clearly communicating insights and action plans.

Client - Goods and Services Tax In India

• Developed end-to-end testing strategies by leveraging quality processes and methodologies, applying both business and functional expertise.
• Reduced defect leakage by conducting thorough root cause analyses and proactively addressing concerns in future release cycles.
• Managed test estimation, scheduling, test planning, and team coordination, ensuring compliance with testing processes through continuous monitoring.
• Published RCA (Root Cause Analysis) reports and implemented preventive measures.
• Prepared detailed test summary reports for modules and features.
• Collaborated closely with the project manager and client to ensure effective communication regarding testing activities.

• Led QA activities for the Shopify project, overseeing all aspects of testing.
• Collaborated closely with the Product Owner to understand requirements and ensure comprehensive test coverage across all scenarios.
• Executed test cases in Azure DevOps, ensuring thorough validation of features.
• Coordinated with the UI designer and UX team to align on design and development requirements.
• Conducted accessibility testing for Shopify websites using Axe and Accessibility Insights for Web tools to ensure compliance with accessibility standards.

• Led the QA activities for an Agile-based project, overseeing the entire testing lifecycle.
• Coordinated with cross-functional teams, ensuring the alignment of testing efforts with project goals and deadlines.
• Managed Continuous Integration (CI) and Continuous Deployment (CD) processes to maintain consistent and efficient build and release cycles.
• Spearheaded test automation for both the admin and web portals using Selenium WebDriver within the Spark framework.
• Designed and executed comprehensive test plans, test scenarios, scripts, and procedures for both the Customer-facing site and the Admin portal, with a strong focus on backend testing using Postman for API validation.
• Collaborated closely with UI/UX specialists to ensure testability and proper alignment of requirements specifications, driving improvements where needed.
• Led the automation of test scenario