NEERAJ GUPTA

• Responsible to demo and present a fully private email and collaboration platform designed for the Public Sector, Service Providers, and Telcos.
• Fully compliant with data protection regulations including GDPR (EU), PIPEDA (Canada), APPI (Japan), etc.
• Work with the open-source community on email and collaboration solutions focused on data governance.

• SAAS-Based RMM Sol. For (MSPs) & (SMB) platforms empowering businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation, and automate IT management functions.
• Presented proposals to customers at industry events, such as conferences and trade shows.
• Understand business needs for implementing an IT Management Solution in MSP, Enterprise and mid-size businesses.
• Pre-sale solution design.
• Post-sale implementation & best practice consulting.
• Taking part in Discovery calls.
• Involved in hiring and mentoring new recruits.
• Help in business development to RFIs/RFQs/RFPs.

MSP provides firms with infrastructure technology services, digital IT services, and application development.

• Learned and adapted quickly to new technology and software applications.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used to Support the daily technical needs of Alphaserve clientele and develop a relationship as a technical advisor.
• Work as IMOD( Incident Manager on Duty ) in case of Priority 1 or Priority 2 tickets or major site-down scenarios.
• Monitoring & Incident Management using tools like Connectwise, Logmein, and RMM solutions.

• Provide remote (on-site) service; customer access, pre-sales, post-sales, and service delivery. Help solve various business systems and applications problems for customers, onsite engineering personnel and
• Authorized Service Providers on the standard, specialized or complex system
• Consulting and assisting in maintaining good health across IT
• Delivered pre-sales technical support for Windows server and desktop virtualization.

• Responsible to work with EMEA and APAC regions in a Business to Consumers environment
• Patched software and installed new versions to eliminate security problems and protect data.
• Created user accounts and assigned permissions.
• Responsible for delivering the first time resolution to the customers taking care of all SLA
• Pre-Sales & Post-Sales and helping in account management or
• Account discrepancy issues
• Provide Technical Support to Corporate Clients - Configuring all types of RAIDS, DRAC, Clustering (Windows), IT Assistant, and
• Troubleshooting.