Neeraj Jain

• Enhanced team performance by providing guidance, mentoring, and training to junior staff members.
• Improved overall program effectiveness with thorough analysis of key performance indicators and implementation of continuous improvement strategies.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Interacted with customers and clients to identify business needs and requirements.
• Managing overall service desk operation of Chandigarh location.
• Assets management and budget planning for Chandigarh site.
• Managing complete IT Operation of Chandigarh Site for multiple client business.
• Ensuring all internal and External audit compliance as per internal and client requirement.

• First level of escalation for customer.

• Providing technical support to inbound agent of my team.

• Calling back to customer for call closure and taking feedback from customer.

• Providing training to new joiner in team.

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• Provide support to the team by acting as the first line of escalation for customer-related queries in order to provide exceptional customer service

• Developing sampling plans, audit plans, training planner, training materials, delivery methods