NEERAJ JOSHI

• Monitored systems performance using various metrics such as latency, throughput, availability.
• Ensured high availability and scalability of applications across multiple environments.
• Implemented automation tools to increase efficiency in deployment processes.
• Performed root cause analysis of production incidents and provided recommendations for improvement.
• Documented best practices and procedures for incident response activities.
• Troubleshooted complex issues related to application architecture and system configurations.
• Developed and implemented monitoring solutions to improve system reliability.
• Provided training sessions on SRE principles and best practices to team members.
• Collaborated with development teams to ensure proper release engineering practices are followed.
• Developed strategies for disaster recovery plans that ensured minimal downtime during an outage.
• Coordinated with other engineers and construction professionals to manage various stages of construction projects.
• Resolved unexpected technical difficulties and communicated solutions with clients and representatives.

Playing a pivotal role in ensuring the utmost reliability, availability, and performance of critical banking systems and applications. My focus remains steadfast on cultivating a stable and efficient production environment while consistently elevating system reliability and scalability.

• Proactively monitoring banking systems and applications to identify potential issues or incidents.
• Conducted root cause analysis for incidents and implemented measures to prevent their recurrence.
• Employed observability tools to analyze system performance and capacity trends, strategically predicting and planning for future requirements.
• Streamlined system performance to seamlessly manage peak loads during high-traffic intervals, such as end-of-month or year-end financial activities, while maintaining an ongoing pursuit of refining system processes and procedures to elevate overall operational efficiency.
• Developed, refined and maintained automation scripts and tools, a proactive endeavor that streamlined repetitive tasks, bolstered system reliability, diminished manual errors and magnified operational efficiency.
• Engaged collaboratively with development, operations and cross-functional teams, encompassing developers, product managers, and business stakeholders, to adeptly oversee changes within the production environment and ensure impeccable operational continuity.
• Ensured that all changes were well-documented and followed the organization's change management processes.
• Worked with security teams to enforce security measures and best practices to protect sensitive financial data.
• Actively participated in post-incident reviews, exerting meaningful contributions toward the perpetual refinement of system reliability and stability.
• Proficient in comprehending and applying KPIs,metrics,and SLOs to drive performance and measure success.
• Participated in the implementation of Dynatrace, educating application team members on its usage, alert setup & fine-tuning, dashboard building tasks, and enhancements as per application requirements.
• Utilizing Splunk for effective searching, monitoring, and analyzing machine-generated data, including logs, metrics, and events, helped in troubleshooting, and providing valuable insights into system behavior.
• Gained experience in migrating observability tools based on organizational requirements.
• Independently orchestrated and led resolution efforts for critical incident calls from an application support standpoint.
• Working on Proof of Concepts (POCs) for Ansible and Thousand Eyes implementations.
• Getting involved in cloud migration activities from on-premises to the Google Cloud Platform

Managed and led multiple teams responsible for the production application support (L1/L2/L3), maintenance and enhancements of securities-based accounts, effectively prioritizing the workload management of the application support team.

• Demonstrated adeptness in adhering to ITIL best practices encompassing Incident management, Problem management, Change management, and IT service management.
• Owned and managed the problem management process, meticulously developing, coordinating, and advocating for the seamless execution of problem management activities across support teams.
• Provided support up to L3 for both internally developed and third-party applications within distributed Linux and Windows environments. This support encompassed integration engineering, BCP solutions, stability monitoring and the timely notification of application events and deployments to business production environments.
• Offered prompt and expert guidance on emerging trends and challenges that impacted service delivery and support.
• Skillfully coordinated operational activities between the client and the offshore/onshore team.
• Oversaw application infrastructure support, methodically structured DOP for infrastructural undertakings like patching and upgrades, and skillfully navigated life cycle management tasks.
• Contributed to the meticulous planning of application releases and configuration changes.
• Provided comprehensive user support for applications, efficiently managing outages and ensuring minimal to no business disruption.
• Diligently analyzed live issues, effectively diagnosing root causes to mitigate problems.
• Ensured problems were mitigated permanently through continuous stability follow-up (Problem Management), chairing weekly stability meetings with various development leads to deliberate production issues and their lasting solutions.
• Conducted bi-weekly operational release activities through seamless coordination with developers and database teams.
• Ensured the meticulous upkeep of process documentation to enhance batch and application support efficiency. This encompassed maintaining the both technical and non-technical documentation, along with delivering impactful contributions to management reports.
• Facilitated daily status calls with the offshore team to enhance coordination.
• Designed, mentored and crafted scripts/utilities for automating recurring daily tasks.
• Drove automation endeavors by mentoring a team of over 30 offshore members.
• Implemented essential production changes required for applications/tools(Change Management).
• Enforced Agile methodology best practices in operational/monitoring tool implementations, manual task automations, and minor enhancements.
• Assumed the role of a scrum master, diagnosing application defects, defining automation scopes, manual tasks, and problem record analysis, developing backlogs to be accomplished within the sprint period.
• Efficiently onboarded new application support, ensuring smooth transitions, maintaining access, configuring monitoring and alerts, and establishing comprehension of SLAs and resource management.
• Successfully implemented application monitoring intelligence tools like Dynatrace, Geneos, and Splunk, overseeing installations, data ingestion, visualization, report generation, and alert creation.
• Extended support to both windows-based .NET applications and Java-based applications.
• Designed and developed automated UI testing utilizing Selenium WebDriver.
• Automated database check-outs and related requirements through Python scripting.
• Spearheaded the integration of organization-specific bots for enhanced support activities (Wipro Holmes).
• Engaged in minor enhancements and deployed applications over cloud infrastructure.
• Developed Autosys JIL scripts and batch scripts for monitoring, along with the automation of application-specific requirements.
• Collaborated closely with internal teams and external third-party vendors to troubleshoot and resolve intricate problems.
• Possessed extensive experience in managing major incident calls, participating in problem review calls, and contributing effectively to client-facing meetings.
• Expertly designed appropriate metrics to report on key performance and quality indicators, with a particular focus on in-depth trend analysis.
• Prioritized both personal and team development, actively sharing anddisseminating knowledge among team members and internal stakeholders.
• Proactively managed and enhanced the team's resource management, recognizingtraining needs for individuals and the team to meet application supportrequirements, ultimately fostering the growth of team members.
• Effectively handled frequent changes in priority due to shifts in customerpreferences.

• Analyzed customer feedback and created strategies for improvements.
• Designed custom RESTful APIs for integrating third-party services.
• Developed high-level architecture designs for complex software systems.
• Implemented CI and CD pipelines for efficient application deployments.
• Provided technical guidance and mentorship to software engineering teams.
• Facilitated knowledge transfer workshops among team members on various topics.
• Monitored performance metrics of deployed applications using APM tools.
• Maintained documentation related to system architecture and operations.
• Resolved production issues by troubleshooting root cause problems quickly.
• Conducted interviews with prospective candidates during hiring processes.
• Collaborated with product owners to define project requirements.
• Optimized database queries for faster retrieval of data from databases.
• Identified areas of improvement within existing software solutions.
• Participated in sprint planning meetings to provide accurate estimates on tasks.
• Evaluated new technologies and frameworks that could be used in projects.
• Analyzed solutions and coding fixes for software problems.
• Documented technical specifications and project testing methods for future reference.
• Recommended enhancements and updates to system software based on performance data and user feedback.
• Introduced automation tools to enhance workflow.